Senior Engineering Manager
eBay · Posted Nov 4
Global online marketplace and e-commerce services
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About the role
eBay is a global ecommerce marketplace connecting millions of buyers and sellers across more than 190 markets. The Customer Support Technology team builds the systems that power eBay's global customer service experience across digital self-service and agent-assisted channels. This role, based in Bengaluru, leads engineering initiatives for scalable APIs, internal frameworks, batch processing, and email systems, and manages a globally distributed engineering team in collaboration with teams across North America, Europe, and APAC.
What you will do
- Lead the design, development, and end-to-end ownership of scalable APIs, internal frameworks, batch processing programs, and email systems that power customer support actions, automate workflows, enable case resolution, and deliver personalized, timely, and compliant customer communications.
- Build, manage, and scale a high-performing, globally distributed engineering team, fostering a culture of technical excellence, collaboration, inclusion, and continuous learning.
- Provide strong technical and people leadership, guiding system architecture, implementation, and career development for team members.
- Drive seamless integration with world-class customer support platforms and tools, enabling robust workflows and extending internal capabilities with best-in-class SaaS solutions.
- Champion the adoption of AI and intelligent tooling to enhance developer productivity, improve code quality, and automate testing, monitoring, and deployment processes.
- Lead Agile software development practices, driving iteration, velocity, and alignment with evolving business goals.
- Establish and evolve DevOps practices, including CI/CD automation, observability, reliability engineering, and infrastructure management.
- Work closely with customers across Product, Design, Support Operations, and Infrastructure to align engineering priorities with strategic customer support objectives.
- Ensure all systems are secure, resilient, and scalable, with proactive monitoring, incident management, and high availability.
- Influence the long-term technical vision and roadmap for customer support technologies, contributing to platform strategy and innovation.
Skills used in this role
What the employer is looking for
- Bachelor’s or Master’s degree in Computer Science or a related field, with a minimum of 12 years of software development experience, including 6 years in engineering leadership and team management. Equivalent experience accepted.
- A proven track record of building and scaling world-class engineering teams, with a strong emphasis on attracting top talent, mentorship, team engagement, and technical excellence.
- Demonstrated success in leading globally distributed, high-impact teams that deliver complex backend systems and integrations.
- Deep experience with enterprise-scale customer support tools and platforms
- Technical expertise in Java, Python, Spring Boot, distributed systems architecture, data processing, and messaging technologies such as Kafka and Flink.
- Strong hands-on experience with Agile methodologies and DevOps, including CI/CD pipelines, containerization (Docker/Kubernetes), infrastructure as code, and monitoring systems.
- Passion for incorporating AI-assisted development tools and frameworks to accelerate delivery, ensure code quality, and optimize engineering workflows.
- Strong critical thinking and effective communication skills, with the ability to influence collaborators, coordinate cross-functional teams, and translate business needs into scalable solutions.
- A customer-focused approach, driven by the goal of transforming support experiences through technology that is fast, reliable, and human-centered.
- Willingness to collaborate across global time zones, with flexibility to adjust working hours as needed to support cross-regional communication and decision-making.
Benefits and support
- Compensation and benefits are detailed in the job posting
About eBay
eBay Inc. is a multinational e-commerce corporation based in San Jose, California, that facilitates online consumer-to-consumer and business-to-consumer sales. Founded in 1995, the platform connects millions of buyers and sellers globally through auctions and fixed-price 'Buy It Now' listings across numerous categories. It operates as one of the world's largest digital marketplaces, emphasizing specialized categories like collectibles, luxury goods, and refurbished products.
- Industry
- E-commerce
- Company size
- 12000+ employees
- Founded
- 1995-09-03
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer
Senior Vice President, Chief Financial Officer
Senior Vice President, Chief Technology Officer
Senior Vice President, Chief Commercial Officer
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