People Services Specialist
Nasdaq · Posted Oct 29
Stock exchange, market technology, index, and financial compliance services
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About the role
Nasdaq's People Services function supports the Bangalore technology center by connecting HR Centers of Excellence, People Services, and technology teams so service needs are aligned and priorities progress. The team works across HR service delivery, case management, and employee administration processes, using Workday and Zendesk as primary tools. This individual-contributor role coordinates stakeholder partnerships, provides light project management support, and acts as product owner for assigned service or technology enhancements.
What you will do
- Serves as a coordination partner between People Services, HR COEs, and enabling teams to align service needs, clarify responsibilities, and maintain progress on shared priorities. Facilitates stakeholder discussions, documents requirements and decisions, and follows through on actions and dependencies. Provides light project management support and acts as product owner for assigned service or technology enhancements within agreed scope and governance, with strategic direction and delivery accountability retained by the relevant leaders.
- Builds and maintains effective working relationships with People Services, HR COEs, and cross-functional partners to support shared priorities and consistent service delivery.
- Coordinates partnership meetings and working sessions, prepares agendas, captures decisions, and follows up on agreed actions, owners, and timelines.
- Facilitates discovery discussions to understand partner needs, clarify service expectations, and document process gaps and improvement opportunities.
- Coordinates requests, handoffs, and dependencies across teams, clarifying ownership and escalating unresolved issues to the appropriate decision-makers.
- Maintains partnership trackers, process documentation, and decision logs to provide visibility into commitments, outstanding items, and progress.
- Coordinates timely communication of process, policy, and service changes, confirming alignment with the relevant process owners before sharing updates.
- Consolidates stakeholder feedback and service insights to identify recurring needs and recommend practical improvements for review by process owners.
- Supports cross-functional alignment on service boundaries, roles, and handoffs, helping partners resolve coordination gaps through agreed governance channels.
- Prepares concise partnership and initiative updates, highlighting progress, risks, dependencies, and decisions required from stakeholders.
- Provides project management support for assigned initiatives by maintaining milestone and action trackers, coordinating follow-ups, and flagging delivery risks to the project lead.
- Acts as product owner for assigned enhancements, translating agreed partner needs into clear requirements, user stories, and acceptance criteria, and maintaining a prioritized backlog in alignment with business owners.
- Coordinates requirement clarifications, user acceptance testing, and feedback with delivery teams and business users; validates outcomes against agreed acceptance criteria and obtains required business sign-off.
- Supports rollout readiness and operational handover through coordinated communications, updated guidance, and post-implementation feedback to confirm that agreed needs have been addressed.
Skills used in this role
What the employer is looking for
- Relevant experience in HR services, stakeholder partnerships, or cross-functional coordination, with demonstrated ownership of assigned activities and deliverables.
- Working knowledge of HR service delivery, case management, employee administration, and the handoffs between HR operations and specialist teams.
- Demonstrated ability to build stakeholder relationships, facilitate discussions, and influence without formal authority, with strong organization and follow-through.
- Willingness to work shifts aligned with EMEA or Americas business hours, based on business needs, while supporting stakeholders and initiatives globally.
- Working knowledge of Workday as the primary HR tool for this role, including employee data and HR processes, with the ability to document business requirements and handle information confidentially.
- Experience with Zendesk or similar case management tools, along with practical exposure to action tracking, requirements documentation, and user acceptance testing.
- Strong written and verbal communication, analytical thinking, and prioritization skills, with an understanding of basic project coordination and product ownership practices.
Preferred qualifications
- Exposure to Agile ways of working, backlog prioritization, process improvement, or supporting cross-functional HR and technology initiatives.
- Good understanding and awareness of AI-related concepts and applications.
Benefits and support
- HMO coverage for you and your dependents
- Employee stock purchase plan
- Equity grant
- Retirement plan
- Annual bonus
- Free counseling sessions
- Subscription to e-learning platforms
- Fitness and wellness programs
About Nasdaq
Nasdaq, Inc. is a leading global technology company serving corporate clients, investment managers, and market operators to navigate and digitize the modern financial ecosystem. It operates multiple market listing venues, indexes, and comprehensive financial crime management and market surveillance solutions.
- Industry
- Financial Exchanges
- Company size
- 9525 employees
- Founded
- 1971-02-08
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chair and Chief Executive Officer
Sarah Youngwood
Executive Vice President, Chief Financial Officer
Brad Peterson
Executive Vice President, Chief Technology Officer
John Zecca
Executive Vice President, Global Chief Legal, Risk and Regulatory Officer
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