Specialist - Client Managed Services - Rebase Services
Nasdaq · Posted Oct 7
Stock exchange, market technology, index, and financial compliance services
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About the role
Nasdaq Technology's Client Services organization has been providing clients with secure and reliable services around the Calypso solution since 2008, and the Rebase Services team of 32 subject-matter experts helps clients upgrade Calypso versions in a timely and cost-effective manner. The Mumbai technology center delivers market technology solutions to clients in the capital markets domain. This role focuses on developing and implementing software solutions for client version upgrades, including building and executing automated regression test suites, coordinating SIT/UAT testing, and working closely with Nasdaq teams in other countries.
What you will do
- Assist our clients in the context of a version upgrade
- Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
- Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
- Execute this suite of automated Test Scripts to perform regression testing
- Communicate results, analyze issues detected, address them directly (when a configuration change is necessary for instance) or log appropriate ServiceNow tickets
- Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams to coordinate the quick resolution of ServiceNow tickets (when a bug fix is needed)
- Provide regular update to the Client and Management: Keep track of all open issues in JIRA, Weekly Status Meeting …
- Coordinate manual end-user testing (SIT, UAT) performed by the Clients themselves, manage the issues raised by the Client (in the same way as those detected by automated Test Scripts)
- Work in conjunction with the Rebase Services Manager to set and manage customer expectations around project timelines
- Help in the development of the Offshore Rebase Services excellence center
Skills used in this role
What the employer is looking for
- Minimum of 7 years working in IT projects within the capital markets industry.
- Must have Calypso implementation / upgrade experience (at least 4 years) from both a technical and functional perspective.
- A first experience in test automation is an advantage.
- Bachelors and/or Masters degree in Finance, Mathematics, Business, Computer Science or I.T.
- Excellent interpersonal and communication skills. Will spend significant amounts of time working hands-on with customers and other Calypso departments.
- Ability to articulate procedures and create a re-usable framework for the service.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nasdaq
Nasdaq, Inc. is a leading global technology company serving corporate clients, investment managers, and market operators to navigate and digitize the modern financial ecosystem. It operates multiple market listing venues, indexes, and comprehensive financial crime management and market surveillance solutions.
- Industry
- Financial Exchanges
- Company size
- 9525 employees
- Founded
- 1971-02-08
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chair and Chief Executive Officer
Sarah Youngwood
Executive Vice President, Chief Financial Officer
Brad Peterson
Executive Vice President, Chief Technology Officer
John Zecca
Executive Vice President, Global Chief Legal, Risk and Regulatory Officer
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