Deputy Manager - TCS (Warranty)
Nissan · Posted Oct 13
Automobile manufacturing, vehicle design, electric vehicle development, and auto financing services
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About the role
The role sits within Nissan's Total Customer Satisfaction (TCS) warranty function, which reclaims warranty expense from suppliers based on liability ratio and continuously works on improving that ratio in Nissan's favour by collecting concern parts from the market and establishing root cause for the concern phenomenon. The team works on supplier 8D warranty parts analysis, warranty claim data analysis, supplier chargeback reporting and month-begin/month-end claim activity management, with coverage spanning the AMIEO region (Africa/India/Europe) and India. This Deputy Manager position reviews and approves or rejects supplier 8D warranty parts analysis reports (WPAR), drives supplier chargeback recovery ratio improvements, monitors the GWS versus NICBS claim gap, and reports warranty SCB KPIs to management.
What you will do
- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
- Approve or reject report based on content of 8D WPAR vs Nissan standard
- Provide detailed response to supplier if report is to be rejected
- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
- Study countermeasure details & history
- Benchmark best practices from NSC globally
- Reporting of warranty SCB KPI on monthly basis to management.
- Monthly analyze the no. of claims payment
- Validate the claims in NICBS
- Check the GAP & investigate reason & report to IS/IT or NML
- Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned.
- Exchange Rate update/ Email Setting in System. & IS/IT Communication
- Supplier IDs update
- New liability rate update based on latest agreement
- Claim objection management release/hold
Skills used in this role
What the employer is looking for
- Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience
- Hands on experience (+6 Yrs) supplier recovery
- Hands on experience in Parts Quality Assurance in OEM or Supplier
- Sound experience on Data Analytics and solution generation
- Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,
- Should have good understanding on dealer/Vendor warranty process and dealer management system
- Good communication skill
- Good know how of Microsoft office to prepare management presentations.
- Good interpersonal skills for interaction with various stake holders
- Good logical thinking
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nissan
Nissan Motor Co., Ltd. is a multinational automobile manufacturer headquartered in Yokohama, Japan. The company designs, produces, and markets a comprehensive range of vehicles, including sedans, SUVs, sports cars, and electric vehicles, under the Nissan and Infiniti brands. Through various global facilities and financial services, Nissan drives automotive innovation and sustainable mobility.
- Industry
- Automotive
- Company size
- 120000+ employees
- Founded
- 1933-12-26
- Location
- Yokohama, Kanagawa, Japan
- Funding stage
- Public Company
Funding
Public Company · $7.3B raised
- 2025-07-11Post Ipo Debt$5.8B
Leadership
Ivan Espinosa
President & Chief Executive Officer
George Leondis
Chief Financial Officer
Eiichi Akashi
Chief Technology Officer
Guillaume Cartier
Chief Performance Officer
Teiji Hirata
Chief Monozukuri Officer
Recent coverage
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Nissan Newsroom
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