Assistant Manager - TCS (Warranty)
Nissan · Posted Oct 12
Automobile manufacturing, vehicle design, electric vehicle development, and auto financing services
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About the role
This role sits within Nissan's warranty Technical Customer Support (TCS) function, ensuring adherence to Nissan Warranty policy and procedure at NCS, RBU and Dealers as part of the TCS 2nd line of Defence in Warranty. The work centres on dealer warranty claim analysis, validation and processing (Warranty, RSA, LRSA, EV Battery claims) plus supplier warranty parts analysis, using multiple warranty systems and Excel-based data analysis. The Assistant Manager will review and approve/reject supplier 8D warranty parts analysis reports (WPAR), drive supplier chargeback recovery, coordinate claim mask creation and market governance, and report warranty SCB KPIs monthly to management.
What you will do
- Adherence of Nissan Warranty policy and procedure
- Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top "X” Co-ordination Claim Mask Creation
- Approved/rejected 8D warranty parts analysis reports
- Claim Analysis & Supplier Chargeback Reporting
- Improve supplier chargeback recovery ratio
- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
- Approve or reject report based on content of 8D WPAR vs Nissan standard
- Provide detailed response to supplier if report is to be rejected
- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
- Study countermeasure details & history
- Benchmark best practices from NSC globally
- Reporting of warranty SCB KPI on monthly basis to management
Skills used in this role
What the employer is looking for
- Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience
- Hands on experience (+4 Yrs) supplier recovery
- Hands on experience in Parts Quality Assurance in OEM or Supplier
- Sound experience on Data Analytics and solution generation
- Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,
- Should have good understanding on dealer/vendor warranty process
- Good communication skill
- Good know how of Microsoft office to prepare management presentations.
- Good interpersonal skills for interaction with various stake holders
- Good logical thinking
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nissan
Nissan Motor Co., Ltd. is a multinational automobile manufacturer headquartered in Yokohama, Japan. The company designs, produces, and markets a comprehensive range of vehicles, including sedans, SUVs, sports cars, and electric vehicles, under the Nissan and Infiniti brands. Through various global facilities and financial services, Nissan drives automotive innovation and sustainable mobility.
- Industry
- Automotive
- Company size
- 120000+ employees
- Founded
- 1933-12-26
- Location
- Yokohama, Kanagawa, Japan
- Funding stage
- Public Company
Funding
Public Company · $7.3B raised
- 2025-07-11Post Ipo Debt$5.8B
Leadership
Ivan Espinosa
President & Chief Executive Officer
George Leondis
Chief Financial Officer
Eiichi Akashi
Chief Technology Officer
Guillaume Cartier
Chief Performance Officer
Teiji Hirata
Chief Monozukuri Officer
Recent coverage
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