Deputy Manager - Aftersales, NMIPL
Nissan Motor India (NMIPL) · Posted Sep 28
Automobile manufacturing, sales, distribution, and export services
Get a personal compatibility score
Add a resume for personal matches
About the role
The aftersales function at Nissan Motor India (NMIPL) manages body and paint (B&P) operations, repair and paint process quality, and the associated supplier, insurance and roadside assistance ecosystem across the dealer network in India. The team drives revenue, commodity penetration, digital estimation through AI, and dealer manpower capability. This Deputy Manager role leads B&P revenue growth, paint company and vendor management, insurance collaboration, RSA business performance, and quality enhancement initiatives.
What you will do
- Improving body shop efficiency with Revenue
- Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
- Lead Innovations in Body shop to improve efficiency like AI etc.
- Ensure adherence to repair quality & paint process quality
- Enhance dealer manpower skill and capability through training and control
- Body & Paint revenue growth
- Drive B&P workshop inflow growth across dealer network
- BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
- Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
- Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
- PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
- Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
- Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
- Lead Innovations: Digital estimation through Artificial Intelligence
- Enhancement of AI system for new innovative services
- Monitoring and improving of AI estimates through AI
- Dashboard for AI Penetration & Revenue
- Meeting with vendors to address the dealer concerns.
- New Model integration in system
- Review with weak dealers along with Field team
- Paint Company Management (including Paint Drop Shipment)
- Manage strategic relationships with paint companies and allied vendors
- Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
- Conversions of dealers in paint Drop Shipment
- Execution of Paint Orders from Ware house.
- Improve repair quality and first-time-right ratio.
- Monitor Rework percentage, Quality audit scores
- Conduct technical audits and process gap analysis.
- Ensure proper usage of Repair tools & equipment
- Support implementation of advanced repair techniques.
- Identify technical skill gaps across dealer manpower
- Prepare annual training roadmap
- Monitor training effectiveness
- Drive adoption of new repair technologies and innovation
- Collaboration with Insurance Companies
- Build strong coordination with insurance companies and surveyors
- Support dealers in accident business generation activities
- Target Finalization and monitoring. Dealer dispersion management.
- Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
- Arranging the steering committee with Insurance Partners for Quarterly Review
- Road Side Assistance
- Drive Roadside Assistance (RSA) business performance across the dealer network
- Monitor RSA penetration, vendor performance, customer experience, claim processes
- Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes
- Finalization RSA Retail prices and schemes
- RSA Payment execution monthly.
- Monthly meeting with vendor for customer concern addressal and improvement action plan.
- Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns
Skills used in this role
What the employer is looking for
- Diploma / BE - Mechanical, Automobile or equivalent
- Sound experience on Body & Paint Operations and Insurance claim management
- Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,
- Min 8+ years of experience in OEM Aftersales operations in HO
- Should have good understanding on dealer aftersales processes.
- Should have sound knowledge of business & marketing
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nissan Motor India (NMIPL)
Nissan Motor India Private Limited (NMIPL) is the Indian subsidiary of Japanese automaker Nissan Motor Corporation, established in 2005. The company manages marketing, sales, distribution, and local operations for Nissan-branded vehicles, featuring a diverse lineup including popular models like the Magnite. Operating primarily out of Chennai, Tamil Nadu, Nissan India focuses heavily on domestic market expansion and robust international export strategies.
- Industry
- Automotive
- Company size
- 1001+ employees
- Founded
- 2005
- Location
- Chennai, Tamil Nadu, India
- Funding stage
- Subsidiary
Funding
Subsidiary
Leadership
Divisional Vice President and President, Middle East, KSA, CIS and India
Managing Director, Nissan Motor India
Recent coverage
Fortune India
Nissan India to expand retail footprint and introduce new models2026-01-12
Motoring Trends
Nissan Reiterates Commitment For India, Targets 200,000 Unit Sales For FY20262025-05-28
MotorBeam
Nissan Doubles Down On India With Major Investment & Expansion Plans2025-05-28