Global AML Center (GAC) Operations & CAO – Vice President
State Street · Posted Nov 6
Investment servicing, custody, asset management, and trading solutions for institutional investors
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About the role
The Global AML Center (GAC) carries out AML/KYC activities as part of State Street's global AML operating model, covering Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), customer verification and customer risk rating across all business areas, with Hyderabad a key part of its global footprint. The function is focused on cutting manual effort, strengthening controls through technology and data, and operating a scalable, standardized, data-led model. As Vice President, the role provides senior leadership for GAC operations in Hyderabad, owns delivery and transformation across AML/KYC portfolios, and takes on Chief Administrative Officer responsibilities spanning business management, budget and headcount planning, governance, and the site and people agenda.
What you will do
- Provide senior leadership for GAC operations in Hyderabad and act as a key point of contact for local India management and global stakeholders
- Own end-to-end delivery across assigned AML/KYC portfolios against agreed service, quality, risk and productivity standards
- Keep active oversight of volumes, pipeline, ageing and capacity, and raise emerging pressure before it affects delivery or compliance
- Set clear priorities across BAU, new business, remediation and regulatory commitments, and move resources as demand changes
- Help shape GAC’s strategic direction and multi-year transformation roadmap, in line with business growth, regulatory change and the target operating model
- Lead strategic change initiatives from idea through to delivery and adoption, with clear business cases, measurable outcomes and benefits tracking
- Act as the business lead for technology change, working with Technology, product and change teams on enhancements to KYC platforms, workflow tools and data capability
- Identify and drive opportunities for automation, AI, digitization and workflow integration that reduce manual effort, improve turnaround times and strengthen controls
- Champion data-led decision making through better MI, dashboards and real-time visibility of pipeline, risk and performance
- Make sure process, policy and methodology changes are turned into sustainable system and operational changes, reducing reliance on manual workarounds
- Prioritize the change portfolio and balance investment, capacity and risk to deliver the greatest business value
- Build a culture of innovation and continuous improvement, and grow change and digital capability within the team
- Act as CAO for GAC, partnering with the GAC Head on business management, planning and execution of the leadership agenda
- Lead annual budget, headcount and workforce planning, including capacity models, run-rate tracking, attrition and backfill planning
- Track expenses, productivity and cost efficiency, and support business cases for investment and location strategy
- Run the GAC management operating rhythm, including leadership meetings, governance forums, management reporting and executive or board materials
- Coordinate senior stakeholder and regulatory reporting, ensuring information is accurate, consistent and on time
- Track key initiatives, decisions and actions across the leadership team, making sure commitments are followed through
- Oversee administrative controls, including policies and procedures, entitlements and access, business continuity and resilience planning
- Partner with HR, Finance, Procurement, Real Estate and Technology on hiring, onboarding, workforce management, space and infrastructure
- Lead the Hyderabad site and culture agenda, including employee engagement, communications, town halls, recognition and talent programs
- Maintain a strong control environment in line with AML/KYC policies, procedures and regulatory requirements
- Identify and address emerging operational and regulatory risks before they affect the business, and escalate where needed
- Ensure new technology, automation and AI solutions are put in place with appropriate controls, governance and risk oversight
- Support audit, regulatory and governance requirements
- Work with Business Units, Compliance, Technology and Risk teams to resolve dependencies, close control gaps and drive accountability
- Represent GAC in senior forums with clear, fact-based views on delivery, strategy, risk, capacity and the decisions required
- Influence senior stakeholders to secure support and investment for strategic and technology initiatives
- Attract, develop and retain strong talent, and build leadership depth and succession across the Hyderabad organization
- Hold managers and teams accountable for outcomes while empowering them to make decisions, and create opportunities for them to realize their full potential
- Lead teams through change, building adoption and new ways of working
Skills used in this role
What the employer is looking for
- Strong understanding of KYC/CDD/EDD, client onboarding, periodic reviews, screening and financial crime controls
- Strategic thinking: the ability to set direction and turn a long-term vision into executable plans
- A proven track record of leading technology-enabled transformation, automation or digital change in a regulated environment
- An understanding of how workflow platforms, data, automation and AI can redesign operating models
- Proven ability to lead large, complex teams, including managing other managers
- A forward-looking approach to risk, with the ability to anticipate issues rather than react to them
- Strong analytical skills, with experience using MI, KPIs and capacity data to drive decisions
- Excellent interpersonal, communication and stakeholder management skills, with the confidence to challenge constructively
- Strong business management and financial acumen, including budgeting, headcount and workforce planning
- Ability to run a disciplined management rhythm and produce clear executive and board-level materials
- A collaborative leadership style that balances empowerment with accountability
- 15+ years of relevant experience in AML/KYC, financial crime or operations within a large global financial institution
- Demonstrated experience leading strategic transformation and technology change programs, from business case to adoption
- Significant senior people leadership experience, including leading leaders
- Bachelor’s degree required
- Strong knowledge of global AML/KYC regulatory requirements
- Proven ability to present to and work effectively with an executive audience
- Excellent verbal and written English and advanced MS Office skills
Preferred qualifications
- Experience in business management role, including budget, headcount and governance ownership, is strongly preferred
- Experience with KYC workflow platforms (e.g., Fenergo/FenX), automation tools or AI solutions is an advantage
- Change or project management credentials (e.g., PMP, Lean Six Sigma, Agile) are an advantage
- Professional certifications such as CAMS or ICA are an advantage
Benefits and support
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
About State Street
State Street Corporation is a leading global financial services holding company providing institutional investors with investment servicing, investment management, and investment research and trading. Operating in more than 100 geographic markets worldwide, the company manages and administers trillions of dollars in assets through its core divisions like State Street Global Advisors and State Street Alpha. Headquartered in Boston, Massachusetts, it traces its origins back to 1792.
- Industry
- Financial Services
- Company size
- 51000+ employees
- Founded
- 1792-06-25
- Location
- Boston, Massachusetts, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
John Woods
Chief Financial Officer
Mostapha Tahiri
President of State Street Alpha & Chairman of Asia Pacific
Ann Fogarty
Enterprise Chief Operating Officer
President and Chief Executive Officer of State Street Investment Management
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