Middle Office - Production Support - Officer
State Street · Posted Oct 23
Investment servicing, custody, asset management, and trading solutions for institutional investors
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About the role
State Street is a global financial services firm serving institutional investors with risk management, challenge response, and performance solutions. The Middle Office Production Support team applies software and systems engineering to operations problems, focusing on existing systems, infrastructure, automation, and production reliability. This role leads application onboarding, incident troubleshooting and post-mortems, performance testing, resiliency adoption, and release/change automation, with 24x7 support coverage.
What you will do
- Onboarding applications on to Production management with the highest onboarding standards
- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns.
- Lead and participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
- Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
- Design automated software and product upgrades, change management, and release management solutions
- Coach or manage teams as applicable.
- Participate in the 24x7 support coverage as needed
Skills used in this role
Benefits and support
- flexible work-life support
- paid volunteer days
About State Street
State Street Corporation is a leading global financial services holding company providing institutional investors with investment servicing, investment management, and investment research and trading. Operating in more than 100 geographic markets worldwide, the company manages and administers trillions of dollars in assets through its core divisions like State Street Global Advisors and State Street Alpha. Headquartered in Boston, Massachusetts, it traces its origins back to 1792.
- Industry
- Financial Services
- Company size
- 51000+ employees
- Founded
- 1792-06-25
- Location
- Boston, Massachusetts, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
John Woods
Chief Financial Officer
Mostapha Tahiri
President of State Street Alpha & Chairman of Asia Pacific
Ann Fogarty
Enterprise Chief Operating Officer
President and Chief Executive Officer of State Street Investment Management
Recent coverage
State Street Corporation
State Street Corporation Reports Third-Quarter 2026 Financial Results2026-10-14
Boston Business Journal
State Street returns to wealth advisory sector, targets digital assets2026-10-14
Seeking Alpha
State Street expects 2026 fee revenue growth of 13%-14% and NII growth of 15%-16%2026-10-14
Business Wire
State Street Elects Alexander Vollert to Its Board of Directors2026-10-14