Global Head of Portfolio Services, Strategic Client, Global Middle Office, Managing Director
State Street · Posted Oct 2
Investment servicing, custody, asset management, and trading solutions for institutional investors
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About the role
State Street's Portfolio Services within Global Middle Office provides the operational readiness, data integrity and control required for portfolio management, trading, reporting and investment decision-making. The team is responsible for Investment Book of Record (IBOR) integrity, cash and position readiness, and service, risk and transformation governance across a global service model. This Managing Director role is the senior accountable owner for a major strategic client, leading global service delivery, risk and control, operating-model and technology transformation, and financial, commercial and workforce performance.
What you will do
- Own the global client relationship: be accountable for service quality, client experience, executive engagement and delivery against agreed outcomes.
- Lead governance and escalation: run disciplined service and risk forums; assign clear owners and dates; and lead material service, cash, data, control and technology issues through sustainable closure.
- Represent the client: translate priorities and feedback into coordinated global action while balancing contractual, risk and commercial considerations.
- Own end-to-end delivery: ensure accurate, timely and complete IBOR, position and cash information, including same-day cash forecasting and start-of-day readiness.
- Drive consistent execution: establish common standards, controls, management routines and service measures across regions and operating centres.
- Strengthen resilience: maintain capacity, cross-training, succession, business-continuity and follow-the-sun arrangements for critical services and handoffs.
- Maintain a robust first-line control environment: ensure policies, procedures, controls and delegated authorities are effective and consistently followed.
- Reduce operational risk: oversee incidents, aged items, claims and remediation; apply root-cause analysis and lessons learned to prevent recurrence.
- Provide transparent assurance: keep senior management, legal-entity boards, and second and third lines of defence informed of material matters; lead audit, regulatory and due-diligence engagement.
- Optimize the operating model: use scale, standardization, technology and geographic coverage to deliver an efficient, resilient end-to-end service.
- Sponsor change and transformation: lead onboarding, migrations, automation, data-quality improvements and process simplification through controlled implementation and stabilization.
- Partner across the enterprise: define requirements, challenge solution design, oversee readiness and evaluate the resource, technology, risk and commercial implications of new requests.
- Own financial and workforce performance: manage budgets, headcount, location strategy and productivity while protecting service quality and control.
- Understand client economics: support scope, pricing and investment decisions with clear cost and resource analysis.
- Lead a high-performing global organization: set clear accountabilities, develop leadership depth and succession, and model One State Street ownership, integrity and collaboration.
Skills used in this role
What the employer is looking for
- Executive presence and the ability to build trust with senior client and internal stakeholders.
- Deep knowledge of institutional investment operations, Middle Office services, IBOR, cash and position management, Fund Accounting and Custody.
- Strong risk judgment and experience leading material incidents, remediation, audits, regulatory engagement and operational resilience.
- Ability to lead large, geographically distributed direct and matrixed teams through accountability and influence.
- Commercial and financial acumen, including workforce planning, productivity, service scope and investment prioritization.
- A record of delivering technology-enabled transformation, automation and continuous improvement in a regulated environment.
- Clear executive communication and the ability to simplify complex operational, technology and risk matters.
- Bachelor’s degree in Finance, Accounting, Economics, Business, Technology or a related discipline; an advanced degree or relevant professional qualification is preferred.
- Typically 15+ years of relevant financial-services experience, including substantial senior leadership responsibility in investment operations, asset servicing or middle-office outsourcing.
- Proven accountability for a large, complex strategic client relationship or global service-delivery organization.
- Experience leading teams across multiple regions and operating centers in a complex matrixed environment.
- Strong knowledge of multi-asset investment operations, operating-model design, major change programs, service governance, and risk and control frameworks.
- US shift coverage is a requirement for this role.
- Willingness and ability to travel as required.
Benefits and support
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
About State Street
State Street Corporation is a leading global financial services holding company providing institutional investors with investment servicing, investment management, and investment research and trading. Operating in more than 100 geographic markets worldwide, the company manages and administers trillions of dollars in assets through its core divisions like State Street Global Advisors and State Street Alpha. Headquartered in Boston, Massachusetts, it traces its origins back to 1792.
- Industry
- Financial Services
- Company size
- 51000+ employees
- Founded
- 1792-06-25
- Location
- Boston, Massachusetts, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
John Woods
Chief Financial Officer
Mostapha Tahiri
President of State Street Alpha & Chairman of Asia Pacific
Ann Fogarty
Enterprise Chief Operating Officer
President and Chief Executive Officer of State Street Investment Management
Recent coverage
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