Change Management - Manager
State Street · Posted Oct 26
Investment servicing, custody, asset management, and trading solutions for institutional investors
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About the role
State Street's Global Technology Services (GTS) organization is the technology enabler delivering data and insights to institutional investor clients, driving digital transformation with cloud, artificial intelligence and robotics process automation. The IT Enterprise Change Management function develops ITIL V4 / ITSM based strategy, governance models, processes and controls and then runs BAU change management operations across IT departments and business units. This Manager role leads the development and remediation plan for enterprise IT change management and, post-transformation, runs the ongoing governance, review and monitoring functions for policies, processes and controls across APAC/EMEA shifts.
What you will do
- Design, build, and maintain systems that power State Street's financial services platform
- Collaborate with cross-functional teams to ship high-impact features
Skills used in this role
What the employer is looking for
- A minimum of Bachelor degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
- Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure) , systems development process, SDLC methodologies (Agile and Waterfall a plus)
- Proven experience in IT project deployment, Incidents and problem management
- Strong knowledge in Project management and coordination, conducting reviews, providing constructive feedback is a must
- Strong communication skills both verbal and written to communicate across various levels of the organization and excellent inter-personal skills
- Ability to work under pressure and deliver on tight schedules
- Experience with all of the Windows Office products Excel, PP, Word and Outlook
- A Minimum of 10 years of experience in IT in ITIL Change Management Operations.
- Four days work from office to manage APAC/EMEA shift.
Preferred qualifications
- We value clear, repeatable change standards that enable scale and predictability
- We establish common tools, templates, and methodologies to ensure quality across initiatives
- We reduce variability while allowing flexibility where it adds value
- We focus on strong planning, governance, and disciplined execution
- We enable efficient, low‑friction change processes that integrate with delivery and business operations
- We continuously improve change operations based on data and feedback
- We design change capabilities that scale across portfolios and regions
- We embed change into ways of working, not just individual projects
- We focus on long‑term capability building, not short‑term fixes
- We hold ourselves accountable for the effectiveness of change operations
- We operate with transparency, reliability, and follow‑through
- We take ownership of outcomes, not just processes
Benefits and support
- flexible work-life support
- paid volunteer days
- inclusive development opportunities
- employee networks
About State Street
State Street Corporation is a leading global financial services holding company providing institutional investors with investment servicing, investment management, and investment research and trading. Operating in more than 100 geographic markets worldwide, the company manages and administers trillions of dollars in assets through its core divisions like State Street Global Advisors and State Street Alpha. Headquartered in Boston, Massachusetts, it traces its origins back to 1792.
- Industry
- Financial Services
- Company size
- 51000+ employees
- Founded
- 1792-06-25
- Location
- Boston, Massachusetts, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
John Woods
Chief Financial Officer
Mostapha Tahiri
President of State Street Alpha & Chairman of Asia Pacific
Ann Fogarty
Enterprise Chief Operating Officer
President and Chief Executive Officer of State Street Investment Management
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