Associate Analyst, Analytics & Metrics
Mastercard · Posted Nov 2
Global technology company connecting consumers, financial institutions, merchants, and businesses through secure payment processing and digital commerce solutions
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About the role
The Global Statistics / Quarterly Mastercard Reporting (QMR) group collects, analyzes, and reports Mastercard’s operational performance and key metrics. The team supports reporting for the digital payments business, focusing on data integrity and quarterly reporting. This role supports quarterly operational data collection, validation, and reporting, and uses analytics to review customer-reported data and support QMR close activities.
What you will do
- Support collection, validation, and reporting of quarterly operational reported data
- Leverage analytics to analyze customer reported data to ensure no revenue leakage
- Provide analytical research across QMR and switched activity for management discussions
- Deliver advanced, detailed, persuasive customer performance data analytics
- Support projects related to all operational metrics/drivers and associated revenue
- Effectively communicate inquiries with customer to quickly resolve open issues
- Provide customer support and training related to QMR topics to both internal and external customers
- Clear and concise documentation with internal systems for tracking inquiries
- Support quarterly QMR business update to regional finance teams
- Key contributor for developing and testing system enhancements/process improvements
Skills used in this role
What the employer is looking for
- Self-starter and fast learner who thrives under tight timelines
- Excellent customer service and communication skills, both written and oral
- Intellectually curious and driving issues to the root cause
- Ability to organize and prioritize workload while handling multiple business tasks
- Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis
- FP&A experience is preferred
- Experience with change management / delivering process change in an operational environment. Six Sigma certifications a plus.
- Strong organizational and problem-solving skills with great attention to detail
- Excellent PC skills including Excel, Microsoft Word and Outlook, as well as the ability to quickly learn internal applications
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mastercard
Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, governments, and businesses worldwide. It operates a fast and secure payment processing network that spans more than 200 countries and territories. Through innovative products and solutions in credit, debit, digital assets, and security, Mastercard makes commerce safer, simpler, and more accessible.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 1966
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $115M raised
Leadership
Chief Executive Officer
Chief Business Officer
President & Chief Technology Officer
Chief People Officer
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