Vice President, Site Reliability Engineer
Mastercard · Posted Oct 26
Global technology company connecting consumers, financial institutions, merchants, and businesses through secure payment processing and digital commerce solutions
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About the role
The Payment Networks Business Operations team at Mastercard acts as the production-readiness steward for Mastercard products and platforms, partnering with Product, Software Engineering, Architecture, Infrastructure, and Cybersecurity to design, build, and support resilient services. The team is advancing modern SRE and DevOps practices, including reliability engineering, observability, automated remediation, and incident management. This Vice President, Site Reliability Engineer role provides strategic, technical, and people leadership for critical payment platforms, defining and executing the SRE strategy to strengthen availability, resiliency, scalability, performance, and operational readiness.
What you will do
- Reliability and resilience engineering
- Observability and service-level management
- Automated detection and remediation
- Incident and problem management
- Capacity and performance engineering
- Production readiness and change governance
- CI/CD and deployment automation
- Risk management and regulatory compliance
- Operational intelligence and AI-assisted operations
- Continuous learning through post-incident reviews
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills used in this role
What the employer is looking for
- The ideal candidate combines deep technical expertise with strong business and organizational leadership.
- They will have a proven record of operating complex, highly available, low-latency platforms and building high-performing, globally distributed teams.
- This role requires a leader who can move effectively between long-term strategy and complex technical challenges, influence executive and engineering stakeholders, and translate operational insights into measurable improvements to customer experience, risk, and platform performance.
- Bachelor’s degree in computer science, engineering, information systems, or a related technical discipline, or equivalent practical experience. Advanced technical, business, or leadership education is beneficial but not required. Relevant industry certifications in cloud, reliability engineering, cybersecurity, risk management, or IT service management are beneficial.
Preferred qualifications
- Programming or scripting using languages such as Python, Go, Java, Bash, or similar
- Linux or Unix systems and network fundamentals
- Cloud platforms such as AWS, Azure, or GCP
- Kubernetes, containerization, and orchestration
- CI/CD and software-delivery automation
- Infrastructure as code and configuration management
- Observability platforms and OpenTelemetry-based instrumentation
- Distributed systems, APIs, messaging, and streaming technologies
- Performance testing, capacity modeling, and workload analysis
- Automated remediation and AI-assisted operational capabilities
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mastercard
Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, governments, and businesses worldwide. It operates a fast and secure payment processing network that spans more than 200 countries and territories. Through innovative products and solutions in credit, debit, digital assets, and security, Mastercard makes commerce safer, simpler, and more accessible.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 1966
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $115M raised
Leadership
Chief Executive Officer
Chief Business Officer
President & Chief Technology Officer
Chief People Officer
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