Creative Director (Senior Managing Consultant)
Mastercard · Posted Nov 3
Global technology company connecting consumers, financial institutions, merchants, and businesses through secure payment processing and digital commerce solutions
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About the role
The Services team at Mastercard provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally, and Marketing Services develops and executes marketing programs that help clients achieve their marketing goals. The Advisors Creative Desk within Services ideates and creates on-brand content solutions connecting advertising partners, platforms and Mastercard's portfolio of brands. As Creative Director, GFI, the role is accountable for defining and executing the next generation creative operating model, leveraging AI, automation, global delivery and emerging technologies to increase quality, productivity, scalability and business impact across the enterprise.
What you will do
- Lead and inspire a high-performing creative organization supporting Advisors Creative Desk (ACD) globally, fostering a culture of excellence, accountability, innovation and continuous learning.
- Provide creative leadership and oversight across projects, ensuring consistent delivery of high-quality, strategically aligned work at scale.
- Drive the evolution of ACD's global delivery model, establishing scalable processes, governance frameworks and quality standards across regions and teams.
- Lead the adoption of AI-enabled workflows, automation and emerging technologies to enhance creative quality, productivity, consistency and speed-to-market.
- Identify and implement process, workflow and tooling enhancements that improve efficiency, scalability and operational performance.
- Partner with global stakeholders to understand evolving business needs, capture feedback and continuously enhance ACD's services and client experience.
- Act as a key leader within ACD's global delivery ecosystem, driving consistency, interoperability, knowledge sharing and best-practice adoption across regions.
- Develop future-ready team capabilities through talent development, AI fluency, experimentation and continuous skills growth.
- Leverage data, operational insights and performance metrics to optimise delivery outcomes, resource utilisation, stakeholder satisfaction and overall effectiveness.
- Define and monitor KPIs that measure creative quality, operational excellence, efficiency and business impact, using insights to inform decision-making and continuous improvement.
- Drive organizational change and innovation initiatives that strengthen ACD's capabilities, increase scalability and position the organization for future growth.
- Quantify and communicate the value generated through operational improvements, service innovation and AI adoption, balancing creative excellence with commercial and business outcomes.
Skills used in this role
What the employer is looking for
- 15+ years of leadership experience, across creative operations, in-house agencies, production, marketing services, or creative transformation in large, complex organizations.
- Demonstrated success building and scaling high-performing creative delivery organizations, operating models, and global capability centres.
- Strong expertise in AI, automation, and emerging creative technologies, with a track record of leveraging innovation to improve quality, scalability, productivity, and business outcomes.
- Proven ability to lead global, multidisciplinary teams while fostering a culture of excellence, accountability, continuous learning, and innovation.
- Commercially minded and results-oriented, with the ability to balance creative quality, operational efficiency, customer outcomes, and business value.
- Skilled in driving organizational change, influencing senior stakeholders, and leading transformation initiatives across matrixed environments.
- Experience developing governance frameworks, performance metrics, and delivery models that support sustainable growth and operational excellence.
- Top Global Network Agency experience
- Bachelors degree and ideally Masters degree
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mastercard
Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, governments, and businesses worldwide. It operates a fast and secure payment processing network that spans more than 200 countries and territories. Through innovative products and solutions in credit, debit, digital assets, and security, Mastercard makes commerce safer, simpler, and more accessible.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 1966
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $115M raised
Leadership
Chief Executive Officer
Chief Business Officer
President & Chief Technology Officer
Chief People Officer
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