Senior Technical Program Manager
Mastercard · Posted Oct 13
Global technology company connecting consumers, financial institutions, merchants, and businesses through secure payment processing and digital commerce solutions
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About the role
The AI Platform Engineering team enables enterprise adoption of artificial intelligence by building, operating, and evolving shared AI platforms, services, governance capabilities, and operational practices, with a mission to provide scalable, secure, reliable, and compliant AI infrastructure across public and private cloud environments. The team delivers shared capabilities that let application teams build and scale AI-powered products across Mastercard. This Senior Technical Program Manager role leads complex, cross-functional initiatives spanning platform engineering, cloud infrastructure, developer enablement, governance, operational excellence, and enterprise adoption, driving roadmap execution and delivery of Mastercard's next-generation AI platform capabilities.
What you will do
- Lead complex, cross-functional technology programs from initiation through deployment and operational readiness.
- Develop and maintain integrated delivery plans that account for dependencies, risks, resource requirements, milestones, and evolving business priorities.
- Drive alignment across engineering, product, architecture, infrastructure, security, governance, operations, and business stakeholders.
- Establish clear program objectives, success metrics, execution strategies, and delivery mechanisms.
- Proactively identify, manage, and resolve risks, issues, dependencies, and organizational blockers.
- Serve as the primary point of contact for program status, ensuring stakeholders have timely, accurate, and actionable information.
- Drive effective decision-making by facilitating discussions, evaluating tradeoffs, and escalating issues when necessary.
- Coordinate delivery across multiple teams, ensuring dependencies are understood, managed, and communicated effectively.
- Develop executive-ready communications, dashboards, status updates, presentations, and program reviews.
- Lead planning sessions, steering committees, roadmap reviews, operational reviews, and stakeholder meetings.
- Establish governance, reporting, and operational mechanisms that improve transparency, predictability, and execution effectiveness.
- Partner with engineering teams to improve delivery processes, operating models, planning practices, and cross-functional collaboration.
- Ensure programs meet organizational standards for security, compliance, risk management, operational readiness, and business continuity.
- Utilize metrics and data-driven insights to assess program health, communicate outcomes, and drive continuous improvement.
- Support strategic planning, portfolio management, roadmap development, prioritization, and organizational scaling initiatives.
- Contribute to a culture of accountability, collaboration, operational excellence, and customer focus.
Skills used in this role
What the employer is looking for
- Experience leading large-scale technical programs involving multiple engineering teams and business stakeholders.
- Strong experience managing complex cross-functional initiatives within software engineering, infrastructure, cloud, platform engineering, data, or technology organizations.
- Demonstrated ability to build and manage integrated plans, coordinate dependencies, mitigate risks, and drive successful delivery outcomes.
- Experience communicating effectively with both technical and non-technical audiences, including senior leadership and executive stakeholders.
- Strong organizational, analytical, problem-solving, and decision-making skills.
- Experience managing competing priorities and delivering results in fast-paced, evolving environments.
- Ability to influence across organizations without direct authority.
- Experience working with Agile, Scrum, Kanban, or hybrid delivery methodologies.
- Strong written and verbal communication skills, including executive-level presentation and reporting.
- Experience working within highly collaborative, cross-functional technology organizations.
Preferred qualifications
- Experience supporting cloud platforms, developer platforms, AI/ML platforms, data platforms, infrastructure platforms, or enterprise software systems.
- Familiarity with software engineering concepts, system architecture, cloud computing, and modern technology delivery practices.
- Experience supporting platform adoption, developer enablement, operational excellence, and organizational transformation initiatives.
- Experience establishing delivery governance, operational reviews, portfolio management, or enterprise planning practices.
- Experience working within regulated environments requiring strong security, governance, compliance, and risk management controls.
- PMP, PgMP, Scrum, SAFe, or comparable program management certifications.
- Experience supporting large-scale platform modernization or digital transformation initiatives.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mastercard
Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, governments, and businesses worldwide. It operates a fast and secure payment processing network that spans more than 200 countries and territories. Through innovative products and solutions in credit, debit, digital assets, and security, Mastercard makes commerce safer, simpler, and more accessible.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 1966
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $115M raised
Leadership
Chief Executive Officer
Chief Business Officer
President & Chief Technology Officer
Chief People Officer
Recent coverage
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