Senior Product Manager - Technical
Mastercard · Posted Oct 9
Global technology company connecting consumers, financial institutions, merchants, and businesses through secure payment processing and digital commerce solutions
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About the role
Mastercard powers digital payments choices across 200+ countries and territories, supporting secure, simple, smart and accessible transactions for people, businesses and governments. This Senior Product Manager - Technical role sits with the platform/product organization, owning the vision for one or more platform features and translating business requirements and customer experiences into features and functions that drive the product roadmap. The role works with Technical Program Managers, Developers, UX designers and internal customers to define requirements, manage the backlog, and see features through launch and post-launch review.
What you will do
- Responsible for understanding business needs, market opportunities, and technology trends
- Owns the vision for one or more features
- Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap.
- Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
- Analyzes and interprets voice of the customer and product metrics as a feedback loop into the backlog and balances the priorities against new features
- Recommends trade-off decisions on platform product features/depth of features/backlog items
- Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
Skills used in this role
What the employer is looking for
- Collects and defines features
- Proficient at grooming features & user stories, setting entrance/exit criteria and prioritizing a platform product backlog
- Continuously monitors feature development at the feature level adjusting throughout implementation as needed
- Reviews product demo against acceptance criteria for the feature set
- Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
- Stays aligned with Go-To-Market plans for the feature set
- Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
- Enables self-service support and/or works to reduce overhead
- Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e., trouble management/associated support strategies), and maintenance.
- Understands and can explain the business context and the associated customer use cases
- Recognize discordant views and take part in constructive dialog to resolve them
- May participate with the business in customer research to inform platform product feature needs
- Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
- Verbal and written communication is clear and concise
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mastercard
Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, governments, and businesses worldwide. It operates a fast and secure payment processing network that spans more than 200 countries and territories. Through innovative products and solutions in credit, debit, digital assets, and security, Mastercard makes commerce safer, simpler, and more accessible.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 1966
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $115M raised
Leadership
Chief Executive Officer
Chief Business Officer
President & Chief Technology Officer
Chief People Officer
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