Manager - Revenue Operations (Strategy and Transformation)
Mastercard · Posted Oct 30
Global technology company connecting consumers, financial institutions, merchants, and businesses through secure payment processing and digital commerce solutions
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About the role
Mastercard Services drives value beyond payment transactions, harnessing transaction data, payments expertise, and its merchant and FI partner network to deliver consulting, cyber & intelligence, data insights, marketing services, and loyalty & analytics platforms. The Revenue Operations organization supports a global business through operating model evolution, transformation programs, and insight-driven performance management. This Manager – Strategy & Transformation role leads enterprise-wide transformation initiatives, process automation, and KPIs across the revenue lifecycle in partnership with Sales, Finance, Product, Legal, and Technology.
What you will do
- Define and evolve the Revenue Operations strategy and target operating model aligned with business growth priorities
- Identify opportunities to improve sales lifecycle efficiency, revenue realization, and customer experience
- Act as a trusted advisor to RevOps leadership on strategic planning and transformation roadmaps
- Lead and execute enterprise-wide transformation initiatives across areas such as deal lifecycle management, order-to-cash, and revenue assurance
- Drive cross-functional programs spanning Sales, Finance, Product, Legal, and Technology
- Ensure disciplined program governance, milestone tracking, risk management, and value realization
- Identify, design, and implement process simplification and automation opportunities across Revenue Operations
- Leverage data, tools, and technology (e.g., CRM, workflow automation, analytics) to improve efficiency and scalability
- Champion best practices, standardization, and continuous improvement
- Establish robust performance metrics and KPIs to track operational health and transformation impact across RevOps workstreams
- Generate actionable insights to support decision-making and prioritize initiatives
- Drive adoption of a data-driven culture within RevOps
- Partner with RevOps leadership and cross functional stakeholders to align on priorities and support execution
- Lead change management efforts, ensuring stakeholder buy-in, effective communication, and sustained adoption
Skills used in this role
What the employer is looking for
- ~6-10 years of experience in Strategy, Transformation, Consulting, or Revenue/Sales Operations
- Proven track record of leading large-scale transformation programs in complex, matrixed organizations
- Strong understanding of end-to-end revenue lifecycle (sales, contracting, order management, billing, revenue assurance)
- Demonstrated ability to influence senior stakeholders and drive cross-functional alignment
- Experience with Business Process Engineering and Digital Transformation
- Strong analytical and problem-solving skills with a data-driven mindset
- Excellent communication and executive presentation skills
- Experience in B2B Services / SaaS environments
- Familiarity with tools such as Salesforce, O2C, Business Process Management, Workflow automation
- Global experience working across multiple regions (e.g., LAC, NAM, EMEA, APAC)
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mastercard
Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, governments, and businesses worldwide. It operates a fast and secure payment processing network that spans more than 200 countries and territories. Through innovative products and solutions in credit, debit, digital assets, and security, Mastercard makes commerce safer, simpler, and more accessible.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 1966
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $115M raised
Leadership
Chief Executive Officer
Chief Business Officer
President & Chief Technology Officer
Chief People Officer
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