Senior Specialist, HR Services
Mastercard · Posted Oct 2
Global technology company connecting consumers, financial institutions, merchants, and businesses through secure payment processing and digital commerce solutions
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About the role
Mastercard powers digital payments across 200+ countries and territories, supporting secure, simple, smart and accessible transaction choices. This role sits within the Global Business Services Center (GBSC), supporting end-to-end delivery of global mobility services in a centralized shared services model. The Senior Specialist will manage complex global mobility cases across relocation, global immigration and assignments, ensuring compliance, policy adherence, vendor coordination and audit readiness in partnership with cross-functional stakeholders and the COE.
What you will do
- Manage complex, non-standard, and high-risk mobility cases across relocation, immigration, and assignment programs
- Support global mobility programs including relocation, immigration, international assignments, and policy-driven employee moves
- Deliver a high-quality employee experience by providing clear guidance on policies, processes, and mobility programs
- Ensure consistent application of policies across regions while managing exceptions and non-standard scenarios
- Partner with internal teams to ensure smooth execution across the employee lifecycle and global transitions
- Ensure adherence to mobility policies, regulatory requirements, and audit standards
- Collaborate with People Business Partners, Payroll, Legal, cross-functional teams and vendors to drive end-to-end case resolution
- Leverage data and reporting to identify trends, risks, and process improvements
- Manage vendor interactions related to mobility services, ensuring service delivery and issue resolution
- Maintain accuracy and governance in case management, documentation, and systems.
Skills used in this role
What the employer is looking for
- Strong understanding of:
- Global mobility policies and program management
- Global immigration support and relocation processes
- Experience in Global Mobility & HR Operations / Shared Services environment
- Proven ability to handle complex, sensitive, or escalated employee cases
- High attention to detail with a strong focus on accuracy, compliance, and risk awareness
- Ability to prioritize and manage multiple cases/workstreams simultaneously
- Strong analytical and problem-solving skills, with experience in data-driven decision making
- Excellent verbal and written communication skills
- Ownership mindset with ability to drive resolution independently while escalating appropriately when needed
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mastercard
Mastercard is a global technology company in the payments industry that connects consumers, financial institutions, merchants, governments, and businesses worldwide. It operates a fast and secure payment processing network that spans more than 200 countries and territories. Through innovative products and solutions in credit, debit, digital assets, and security, Mastercard makes commerce safer, simpler, and more accessible.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 1966
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $115M raised
Leadership
Chief Executive Officer
Chief Business Officer
President & Chief Technology Officer
Chief People Officer
Recent coverage
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