DISTINGUISHED, SOFTWARE ENGINEER
Walmart Global Tech · Posted Oct 28
Software development, cloud infrastructure, and retail technology services for Walmart
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About the role
The Customer Care Tech team in Bengaluru owns Data Foundations and the Avoid pillar, building an enterprise-scale, AI-powered platform that turns customer and operational signals into actionable insights to identify defects and improve customer experience. The role is a Distinguished Engineer in Agentic Care Tech, driving architecture across Self Serve, Agent Experience, Contact Centre as a Platform, and Agentic Insight Harness. It spans frontend and backend systems and Agentic AI capabilities for Walmart customers across multiple countries.
What you will do
- Lead and contribute in the latest cutting edge technology – Agentic Solutions
- Set the blueprint for scalable, resilient, and high-performing platforms.
- Influence technical strategy across domains that power the core of Walmart’s digital business.
- Mentor, elevate, and inspire principal engineers, architects, and engineering managers globally.
- Champion a culture of innovation, inclusion, and technical excellence at scale.
- Agentic AI Architecture: Define and drive the enterprise Agentic AI architecture, designing scalable, secure, and resilient multi-agent systems that enable autonomous reasoning, orchestration, and execution across complex business workflows.
- Architect for Scale: Design and evolve the technical architecture for highly scalable microservices and modern frontend applications (React, Node.js, GraphQL, Java, Spring Boot, NoSQL, Kafka, Azure) and handling data at scale
- Drive Cross-Domain Vision: Set and align architectural direction across Cart, Checkout, Promotions, Order Amends, and Platform, ensuring seamless integration and a unified customer experience.
- Lead by Influence: Guide and mentor principal engineers, architects, and managers. Be a trusted advisor, shaping best practices, technical direction, and major design decisions.
- Foster Engineering Excellence: Build frameworks, standards, and tools that raise the bar for code quality, reliability, and operational excellence across all teams.
- Champion Innovation: Lead technical explorations, evaluate emerging technologies, and incubate solutions that future-proof our business.
- Cultivate a Culture of Collaboration: Partner closely with product, UX, program management, and global engineering teams. Build an environment of psychological safety, learning, and respect for diverse perspectives.
- Ensure Resilience and Security: Embed security, performance, and fault-tolerance into every layer of the stack—from the cloud to the customer’s screen.
- Deliver Business Impact: Own and deliver solutions that move critical business metrics, unlock growth, and create best-in-class digital retail experiences for millions.
Skills used in this role
What the employer is looking for
- Proven Technical Mastery: 16+ years of experience building and scaling complex systems across both frontend and backend. Deep expertise in microservices, distributed systems, cloud platforms, and modern web frameworks.
- Strategic Vision: Demonstrated ability to define and execute cross-domain technical strategy in large, matrixed organizations.
- Inspiring Leadership: Track record of mentoring senior engineers, leading design forums, and driving engineering culture at scale.
- Architectural Depth: Mastery of technologies including Java, Spring Boot, Node.js, React, GraphQL, NoSQL (Cassandra/MongoDB), Kafka, and Azure Cloud.
- Holistic Mindset: Strong design sensibility and attention to detail; passion for user experience, operational excellence, and business outcomes.
- Inclusive Collaboration: Ability to bring together diverse perspectives, foster psychological safety, and build high-performing global teams.
- Communication Excellence: Exceptional written and verbal communication skills; comfortable presenting to executive audiences, architects, and engineering teams alike.
- Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.
- Option 2: 8 years’ experience in software engineering or related area.
Benefits and support
- Incentive awards for performance
- Maternity and parental leave
- PTO
- Health benefits
About Walmart Global Tech
Walmart Global Tech is the technological powerhouse and engineering arm of Walmart Inc., responsible for building and managing foundational technologies, cloud infrastructure, and software systems. The organization powers global retail operations across Walmart U.S., Sam's Club, and Walmart International, delivering customer experiences and enterprise services worldwide. Operating across multiple global hubs, it unites engineering, data science, product design, and artificial intelligence to digitally transform retail.
- Industry
- Information Technology
- Company size
- 25000+ employees
- Founded
- 2011
- Location
- Bentonville, Arkansas, USA
- Funding stage
- Public Company
Leadership
Executive Vice President, Global Chief Technology Officer and Chief Development Officer
Executive Vice President, AI Acceleration, Product and Design
Senior Vice President and Tech Operating Partner, Walmart International
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