Senior Director, Software Engineering
Walmart Global Tech · Posted Nov 3
Software development, cloud infrastructure, and retail technology services for Walmart
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About the role
The Item Page & Post Transactions Engineering team builds and operates customer-facing experiences across Walmart's shopping journey, from item evaluation and purchase decisions to order history and post-purchase order management. The team works on product engagement, discoverability, personalization, pricing and inventory transparency, and highly available platforms at Walmart scale. This role leads engineering strategy, architecture, and execution for Item Page and post-transaction platforms, including modernization, reliability, AI/automation, and organizational leadership.
What you will do
- Own the end-to-end engineering strategy and execution for Item Page and Post Transaction experiences, including Order History and Amendments, driving customer confidence, conversion, satisfaction, and retention.
- Define and evolve the long-term architecture and technology strategy for customer-facing platforms supporting both product consideration and post-purchase experiences.
- Drive product engagement, discoverability, and conversion through scalable engineering capabilities supporting SEO, rich product content, personalization, recommendations, pricing transparency, and inventory visibility.
- Modernize Item Page and post-purchase platforms to improve scalability, resiliency, engineering velocity, and speed of business innovation.
- Deliver seamless self-service experiences for order tracking, Order History, and Amendments that reduce customer effort and dependency on assisted support.
- Enable accurate, consistent, and real-time order lifecycle visibility across customer touchpoints and fulfillment channels.
- Establish a strong platform engineering strategy that creates reusable capabilities, simplifies development, and accelerates delivery of customer-facing experiences.
- Champion the application of AI and automation across engineering and customer experiences to improve productivity, accelerate innovation, and reduce time-to-market.
- Establish engineering standards and operational mechanisms that ensure exceptional performance, availability, resilience, observability, and scalability during peak traffic and high-order-volume events.
- Drive operational excellence by proactively improving platform health, reducing incidents and recovery time, and building a culture of engineering ownership.
- Partner with Product, Merchandising, Customer Experience, Fulfillment, and Platform organizations to translate strategic business priorities into scalable technology capabilities and measurable customer outcomes.
- Develop and execute multi-year technology strategies and investment priorities, balancing near-term business outcomes with long-term platform modernization.
- Use customer, business, and engineering metrics to identify opportunities, prioritize investments, and measure the impact of technology initiatives.
- Build and lead a high-performing engineering organization with strong technical and people leadership, clear accountability, and a culture of innovation and continuous improvement.
- Develop engineering leaders and technical talent through coaching, career development, succession planning, and opportunities for expanded ownership.
- Create a collaborative engineering environment across geographies and organizational boundaries, aligning teams around shared architecture, priorities, and customer outcomes.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Computer Science, Engineering, or a closely related technical discipline.
- 15+ years of progressive technology and software engineering experience, including significant experience leading large-scale customer-facing engineering organizations.
- Strong experience building and operating highly scalable, distributed applications and platforms supporting high-volume digital customer experiences.
- Demonstrated experience defining engineering strategy, platform architecture, and multi-year modernization roadmaps for business-critical technology ecosystems.
- Deep understanding of modern distributed architectures, microservices, APIs, cloud platforms, event-driven systems, caching, data platforms, and highly available customer-facing applications.
- Experience engineering high-performance web and application experiences where latency, availability, scalability, and customer experience are critical.
- Strong understanding of modern commerce experiences, including product discovery, product detail experiences, personalization, pricing, inventory, ordering, and post-purchase customer journeys.
- Proven experience modernizing complex technology platforms while maintaining business continuity and enabling faster product innovation.
- Strong track record of driving operational excellence, platform reliability, observability, performance optimization, and engineering quality at scale.
- Experience leveraging AI, automation, and modern software engineering practices to improve developer productivity and accelerate delivery.
- Demonstrated ability to connect engineering investments with measurable business outcomes such as conversion, revenue growth, customer satisfaction, operational efficiency, and retention.
- Proven experience partnering with senior Product, Business, Design, Customer Experience, and technology leaders to influence strategy and execute complex cross-functional initiatives.
- Experience building, leading, and developing large, geographically distributed engineering organizations and senior engineering leaders.
- Strong executive communication, organizational leadership, and influencing skills with the ability to drive alignment across complex stakeholder environment
Benefits and support
- Flexibility for associates to manage their personal lives
About Walmart Global Tech
Walmart Global Tech is the technological powerhouse and engineering arm of Walmart Inc., responsible for building and managing foundational technologies, cloud infrastructure, and software systems. The organization powers global retail operations across Walmart U.S., Sam's Club, and Walmart International, delivering customer experiences and enterprise services worldwide. Operating across multiple global hubs, it unites engineering, data science, product design, and artificial intelligence to digitally transform retail.
- Industry
- Information Technology
- Company size
- 25000+ employees
- Founded
- 2011
- Location
- Bentonville, Arkansas, USA
- Funding stage
- Public Company
Leadership
Executive Vice President, Global Chief Technology Officer and Chief Development Officer
Executive Vice President, AI Acceleration, Product and Design
Senior Vice President and Tech Operating Partner, Walmart International
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