(IND) SENIOR RESOLUTION COORDINATOR, CONTACT CENTER
Walmart · Posted Sep 30
Retail, e-commerce, grocery, pharmacy, and membership warehouse services
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About the role
The Walmart Contact Center provides best-in-class service to customers, stores, and associates via phone, chat, and email, handling over 10 million contacts per year in a metrics-driven, high-volume environment. As a Customer Care Senior Resolution Coordinator, you will take incoming calls, chats, and emails, navigate multiple systems to answer questions and resolve issues, and work across support channels on rotating shifts while adhering to quality, compliance, and SLA guidelines.
What you will do
- As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
- All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
Skills used in this role
What the employer is looking for
- 1 Year - 5 years of relevant Customer Service experience
- Excellent written and verbal communication skills
- Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.
- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLA’s
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work environment with rotating weekly time off.
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
- Any graduation
- 6 months' experience addressing and responding to customer requests in a contact center or retail industry environment.
- 6 months experience with basic computer processing/data entry software.
Preferred qualifications
- In retail, contact center operations, or a related area
Benefits and support
- incentive awards for your performance
- maternity and parental leave
- PTO
- health benefits
About Walmart
Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. As one of the world's largest companies by revenue, it serves millions of customers daily through physical stores and robust e-commerce platforms. The company is driven by a commitment to everyday low prices and an expanding suite of digital and convenience-focused services.
- Industry
- Retail
- Company size
- 2000000+ employees
- Founded
- 1962
- Location
- Bentonville, Arkansas, USA
- Funding stage
- Public Company
Leadership
President and CEO
Executive Vice President and Chief Financial Officer
Executive Vice President, Global Chief Technology Officer and Chief Development Officer
Executive Vice President and Chief Growth Officer
President and CEO, Walmart U.S.
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