Service Owner – Infrastructure & Security Services
NXP Semiconductors · Posted Oct 30
High-performance mixed-signal and standard semiconductor products for automotive, industrial, and mobile applications
BangaloreFull-timeOnsiteDirector/Executive15+ years₹90.0L–₹1.5Cr yearly<25 applicants
SemiconductorsHardwareAutomotiveInternet of ThingsEmbedded SystemsPublic Company
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About the role
The Global Capability Center (GCC) delivers and governs critical infrastructure and security capabilities for NXP's global semiconductor environment. The role owns end-to-end services across Workplace Services, Observability & Monitoring, IAM/IGA, Disaster Recovery & Technology Resilience, and Vulnerability Management. It works with Cyber Security, Enterprise Architecture, Global Infrastructure, Business IT, Engineering, Manufacturing IT, and strategic partners to protect intellectual property, support engineering productivity, and strengthen operational resilience.
What you will do
- Own the global service strategy, roadmap, lifecycle, governance and performance of the assigned Infrastructure and Security services.
- Define service vision, operating model, standards, controls, KPIs, SLAs and OLAs aligned with enterprise priorities.
- Develop multi-year roadmaps, investment plans and continual-improvement backlogs.
- Balance resilience, security, user experience, cost, compliance and speed in service decisions.
- Act as the senior escalation and decision point for material service risks, major operational issues and cross-functional dependencies.
- Own the Workplace Services portfolio supporting offices, design centers, engineering labs, manufacturing sites and remote employees.
- Provide strategic direction for endpoint management, device lifecycle, endpoint security, software distribution, collaboration services, digital employee experience and Software Asset Management.
- Drive cloud management, automation, self-service, analytics and standardization while protecting operational stability.
- Improve user experience, device compliance, service reliability and lifecycle discipline across the global estate.
- Own global Identity and Access Management and Identity Governance & Administration service outcomes.
- Lead joiner-mover-leaver processes, access provisioning, role-based access control, access reviews, certifications, segregation of duties and identity lifecycle governance.
- Partner with Cyber Security and Enterprise Architecture to simplify secure access and advance Zero Trust controls.
- Ensure identity services meet internal-control, audit, regulatory and risk-management requirements.
- Define the enterprise observability strategy across infrastructure, cloud, network, workplace, applications and security domains.
- Build proactive monitoring, event correlation, service-health visualization, actionable alerting and executive reporting.
- Improve availability, reliability, performance, incident detection, root-cause analysis and operational decision-making.
- Advance AIOps, automation and analytics to reduce noise and enable predictive operations.
- Own technology-resilience strategy, disaster-recovery governance, execution readiness and recovery assurance.
- Define and govern recovery time objectives, recovery point objectives, backup standards, restoration assurance and recovery testing.
- Coordinate recovery exercises, evidence collection, issue remediation and executive reporting.
- Partner with Business Continuity, Applications, Infrastructure, Cloud, Security and Risk teams to improve end-to-end recoverability.
- Own the global Vulnerability Management service, operating model and governance framework.
- Establish consistent processes for asset discovery, vulnerability assessment, risk prioritization, remediation tracking, exception management and executive reporting.
- Drive remediation accountability across Workplace, Infrastructure, Cloud, Application and Security teams.
- Apply risk-based prioritization using asset criticality, threat context, exposure and vulnerability age to focus remediation effort.
- Build and scale high-performing Infrastructure and Security teams within the GCC, covering service leadership, engineering, operations, governance and automation.
- Lead structured knowledge transfer and service transition from regional teams and external suppliers into a sustainable global operating model.
- Develop technical career paths, leadership capability, succession plans and a culture of accountability and continual improvement.
- Provide global operational leadership for major incidents, service reviews, risk escalation, capacity planning and cross-functional decisions.
- Enable follow-the-sun support and clearly defined interfaces with regional and global technology teams where required.
- Manage strategic technology vendors, service integrators, licensing positions, contracts and supplier performance.
- Own service budgets, forecasts, investment proposals, productivity, automation and cost-optimization initiatives.
- Run executive service reviews covering performance, experience, risk, control health, resilience, transformation and investment.
- Serve as a trusted advisor to senior business and technology stakeholders globally.
Skills used in this role
What the employer is looking for
- 15+ years of progressive IT experience, including at least 7 years in Infrastructure and/or Security leadership roles.
- Experience supporting a large, globally distributed enterprise technology environment; experience at 25,000+ user scale is strongly preferred.
- Demonstrated leadership across several of the following: Workplace Services, IAM, IGA, Observability, Disaster Recovery and Vulnerability Management.
- Experience operating in a Global Capability Center, shared-services organization or global operations model.
- Proven ability to lead geographically distributed teams, service transitions and strategic suppliers.
- Strong knowledge of IT service management, Zero Trust principles, cyber-security governance, technology resilience and risk management.
- Experience in semiconductor, high-tech manufacturing or another engineering-intensive and intellectual-property-sensitive environment is preferred.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering or a related discipline.
- ITIL 4 Managing Professional or equivalent service-management certification is preferred.
- CISSP, CISM, CRISC or an equivalent security/risk certification is preferred.
- Relevant Microsoft Security, Azure, Identity, cloud, resilience or platform certifications are advantageous.
Benefits and support
- Compensation and benefits are detailed in the job posting
About NXP Semiconductors
NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better, and safer. As a global semiconductor leader, the company drives innovation in automotive processing, secure connected edge systems, industrial IoT, and mobile communications infrastructure.
- Industry
- Semiconductors
- Company size
- 32169 employees
- Founded
- 2006
- Location
- Eindhoven, Netherlands
- Funding stage
- Public Company
Funding
Public Company
BlackRockFMR LLCVanguardJP Morgan Asset Management
Leadership
RS
Rafael Sotomayor
President and Chief Executive Officer
BB
Bill Betz
Executive Vice President and Chief Financial Officer
LR
Lars Reger
Executive Vice President and Chief Technology Officer
CJ
Chris Jensen
Executive Vice President and Chief People Officer
JW
Jennifer Wuamett
Executive Vice President, General Counsel, and Chief Sustainability Officer
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