Technical Account Manager - RHEL
Red Hat · Posted Nov 2
Enterprise open source software, hybrid cloud, Linux, and container solutions
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About the role
The Technical Account Manager team delivers strategic technical and architectural guidance along with hands-on technical support to key Red Hat customers, helping them optimize their Red Hat infrastructure. The role sits within Red Hat's open source enterprise software business, spanning Linux, cloud, container, and Kubernetes technologies. This TAM will work independently to resolve moderately complex technical issues, coach customers on best practices, conduct technical and account reviews, and collaborate with engineering and product management on escalations for assigned accounts.
What you will do
- Proactively identify and address potential technical risks within customer environments.
- Develop and support the implementation of solutions for complex technical challenges.
- Provide hands-on support to the assigned customer
- Collaborate with engineering and product management teams on customer escalations.
- Conduct regular technical reviews with customers to ensure optimal performance.
- Develop and maintain deep technical expertise in assigned Red Hat products.
- Serve as a technical mentor for junior team members.
- Contribute to the development of best practices and internal training materials.
- Conduct regular account reviews with customers and internal stakeholders.
- May be required to work on customer site and connect to customer systems.
Skills used in this role
What the employer is looking for
- 5+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization
- Experience in system administration and troubleshooting with Red Hat Enterprise Linux, other Linux platforms in a production environment
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely
- Ability to travel for customer visits and events within the region
Preferred qualifications
- Upstream involvement in open source projects is a plus
- Ansible experience is a plus
Benefits and support
- Compensation and benefits are detailed in the job posting
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, utilizing a community-powered approach to deliver reliable Linux, hybrid cloud, container, and Kubernetes technologies. The company helps organizations standardize across operating environments, develop cloud-native applications, and scale automation and artificial intelligence solutions. Operating as an independent subsidiary of IBM, Red Hat serves a vast majority of Fortune 500 enterprises globally.
- Industry
- Computer Software
- Company size
- 19000 employees
- Founded
- 1993
- Location
- Raleigh, North Carolina, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
President and Chief Executive Officer
Chief Technology Officer and Senior Vice President, Global Engineering
Senior Vice President and Chief Product Officer
Mario Vaz
Chief Financial Officer
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