Sales Operations Analyst
Red Hat · Posted Oct 6
Enterprise open source software, hybrid cloud, Linux, and container solutions
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About the role
The Red Hat Global Business Delivery Team supports the Red Hat Executive team through sales operations activities. The role centers on data validation, consolidation, cleansing, and maintenance using RHSC dashboards, Salesforce, and other CRM and import/export tooling. Based in Pune, this analyst will drive data integrity, sales process improvement, and CRM compliance while leveraging approved AI tools to improve support efficiency.
What you will do
- Leverage RHSC dashboards and reporting to maximize actionable and informative data.
- Audit, uncover, and resolve data integrity issues.
- Perform mass data imports and exports using APIs or various import tools.
- Collaborate with stakeholders to gather requirements and understand business needs, ensuring priorities are enabled within the Sales team.
- Monitor sales organization compliance with required standards for maintaining customer relationship management (CRM) data.
- Identify opportunities for sales process improvement.
- Complete all deliverables in a timely fashion, ensuring proper quality checks, analytics, business context reviews, and revisions as required.
- Leverage approved AI tools and technologies to improve efficiency within existing support processes.
- Develop an understanding of Red Hat's workflows and a deep understanding of our policies.
Skills used in this role
What the employer is looking for
- Bachelor's degree; an equivalent degree from an accredited university or equivalent experience will also be considered.
- Internship or similar industry experience in opportunity management within any CRM.
- Ability to understand and transform data to meet customer needs and business context in a customer-friendly, quality-first manner.
- Good analytical and quantitative skills, with the ability to work with large datasets while maintaining close attention to detail.
- Understanding of the IT sales lifecycle, Sales Operations, and Route to Market.
- Proficiency with spreadsheets.
- Excellent communication skills with a strong focus on delivering results.
- Experience working with Salesforce.
Benefits and support
- Flexible work environments (in-office, office-flex, or fully remote)
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, utilizing a community-powered approach to deliver reliable Linux, hybrid cloud, container, and Kubernetes technologies. The company helps organizations standardize across operating environments, develop cloud-native applications, and scale automation and artificial intelligence solutions. Operating as an independent subsidiary of IBM, Red Hat serves a vast majority of Fortune 500 enterprises globally.
- Industry
- Computer Software
- Company size
- 19000 employees
- Founded
- 1993
- Location
- Raleigh, North Carolina, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
President and Chief Executive Officer
Chief Technology Officer and Senior Vice President, Global Engineering
Senior Vice President and Chief Product Officer
Mario Vaz
Chief Financial Officer
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