Business/Data Analyst - Training & Certification
Red Hat · Posted Sep 17
Enterprise open source software, hybrid cloud, Linux, and container solutions
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About the role
The Red Hat Training and Certification team is seeking a customer-focused, data-driven, and results-oriented professional to join the RHLS Engagement team. This role is responsible for using data, analytics, and business insights to drive customer engagement, increase consumption, and support renewals for Red Hat Learning Subscription (RHLS) customers throughout the post-sale lifecycle. The role combines data science, business analysis, and customer engagement, requiring the ability to translate business and customer needs into data-driven solutions and actionable insights while working closely with RH data teams, regional sales leaders, and cross-functional stakeholders globally.
What you will do
- Establish regular touchpoints with internal stakeholders to understand learning progress, identify adoption challenges, maximize the value of RHLS subscriptions, and communicate key findings to relevant stakeholders.
- Collect, integrate, and analyze data from multiple internal sources to develop a comprehensive view of customer engagement, learning consumption, subscription health, and renewal readiness.
- Build and maintain analytical models, reports, dashboards, and automated monitoring mechanisms to provide leadership and regional teams with visibility into consumption patterns, engagement trends, and key business metrics.
- Partner with sales teams, RH data teams, and other internal functions to gather inputs and business requirements, translate them into data and analytics solutions, and implement initiatives that improve learning consumption.
- Leverage SQL, Python, and machine learning techniques to integrate data sources, build scalable data solutions, and develop tools that enable automated and data-driven decision-making.
- Continuously analyze consumption and usage data to identify trends, customer segments, opportunities, risks, and areas for improvement. Leverage these insights to develop and execute proactive customer engagement and renewal strategies.
- Define and document business requirements, KPIs, and success measures, and collaborate with technical and data teams to enhance data sources, reporting systems, processes, and analytical capabilities.
- Possess excellent verbal and written communication skills to effectively collaborate and communicate with stakeholders and leaders
Skills used in this role
What the employer is looking for
- 5+ years of experience in data analytics, data science, business analysis, customer success analytics, or a related field, with a track record of using data to solve business and customer challenges.
- Proficiency in SQL, Python, statistical analysis and machine learning with experience integrating multiple data sources, building scalable data solutions, analytical models, and automated reporting capabilities.
- Strong reporting and data visualization skills, with the ability to independently build accurate dashboards, reports, KPIs, and monitoring solutions that enable data-driven decision-making.
- Strong business analysis and stakeholder management skills, including gathering requirements, defining KPIs, translating business needs into data solutions, and collaborating effectively with sales, regional, data, and cross-functional teams.
- Customer-centric and results-oriented, with excellent communication and problem-solving skills and the ability to work independently in fast paced environments.
Benefits and support
- Red Hat associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role.
- We're a leader in open source because of our open and inclusive environment.
- Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
- Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, utilizing a community-powered approach to deliver reliable Linux, hybrid cloud, container, and Kubernetes technologies. The company helps organizations standardize across operating environments, develop cloud-native applications, and scale automation and artificial intelligence solutions. Operating as an independent subsidiary of IBM, Red Hat serves a vast majority of Fortune 500 enterprises globally.
- Industry
- Computer Software
- Company size
- 19000 employees
- Founded
- 1993
- Location
- Raleigh, North Carolina, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
President and Chief Executive Officer
Chief Technology Officer and Senior Vice President, Global Engineering
Senior Vice President and Chief Product Officer
Mario Vaz
Chief Financial Officer
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