Technical Business Analyst, Product & Pricing Operations
Salesforce · Posted Nov 3
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Quoting Rules team within Salesforce's Product & Pricing Operations builds and supports internal CPQ systems and quoting rules. The role involves translating business requirements into technical requirements, configuring CPQ and product lifecycle/pricing processes, and developing automation frameworks. It is based in Hyderabad and follows PST working hours (5:30 PM–2:30 AM IST).
What you will do
- Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
- Implemented and have a deep understanding of Product Lifecycle Management along with Pricing Strategies.
- Partners with stakeholders to capture product configuration requirements and drives their execution and ongoing support throughout the Product (SKU) Lifecycle Management process.
- Fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables, and outcomes
- Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
- Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
- Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
- Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support
- Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.
- Should have done at least two end-to-end implementation of a CPQ project.
- Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
- Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.
- Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
- This position follows PST working hours only (5:30 PM – 2:30 AM IST).
- This is an Office based position out of the Hyderabad Office.
Skills used in this role
What the employer is looking for
- Proficiency in Salesforce administration and SOQL.
- Hands-on experience with Salesforce CPQ, Apttus CPQ, and Approvals.
- Proficiency in using AI tools (e.g., generative AI assistants) to improve productivity, analysis, and problem-solving.
- Excellent written and verbal communication skills, with a customer-service mindset.
- Strong analytical, troubleshooting, and decision-making skills.
- Ability to explain technical issues clearly to executive leadership and non-technical audiences.
- Ability to manage workload with minimal supervision while prioritizing accuracy of deliverables.
- Bachelor's degree (B.E./B.Tech) in Engineering, Computer Science, or a related field, or equivalent practical experience.
- 3+ years of technical and administrative experience on Salesforce projects.
- 1+ year of hands-on experience configuring a CPQ system.
Preferred qualifications
- Experience with Python, Salesforce Agentforce, or other AI and automation scripting tools.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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