Technical Business Analyst, Product & Pricing Operations
Salesforce · Posted Nov 2
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Technical Analyst role sits within the Quoting Rules team in Salesforce's broader Product & Pricing Operations organization, which owns fast-paced, company-wide quoting and pricing processes. The work spans CPQ systems, quote-to-cash (Q2C) processes, and New Product Introduction workflows, with cross-functional partners in engineering, architecture, and support. This role designs and configures CPQ systems, governs quoting rules end to end, builds automation frameworks, and translates business requirements into concrete technical requirements.
What you will do
- Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
- Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support
- Proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related systems.
- Strong understanding of New Product Introduction (NPI) processes, with proven experience collaborating effectively with cross-functional stakeholders.
- Ability to translate complex technical requirements into clear, easy-to-understand language for functional and business stakeholders.
- Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
- Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
- Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
- Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors.
- Should have done at least two end-to-end implementation of a CPQ project.
- Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
- Influence partners, facilitate and steer group conversations and be clear with expectations and timelines.
- Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
- Flexible to support EMEA hours.
- This is an Office based position out of the Hyderabad Office.
Skills used in this role
What the employer is looking for
- Proficient in Salesforce administration, SOQL, Salesforce CPQ / Apttus CPQ / Approvals experience.
- Excellent communication, written, and customer service skills.
- Proven track record of leveraging generative AI tools (e.g., Claude) to drive measurable productivity gains, process improvements, and analytical outcomes within a team
- Exceptional analytical, troubleshooting, and decision-making skills.
- Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
- Candidates with experience in Python, Salesforce Agentforce, AI or other automation scripting tools will be preferred.
- B.E. or B.Tech in Engineering, Computer Science, or related disciplines or equivalent experience.
- 3+ years of technical and administrative experience in Salesforce Projects.
- 2+ years of experience in the configuration of a CPQ systems.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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