Software Engineering MTS – Production Support & AI Automation
Salesforce · Posted Oct 27
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is an AI CRM company, and this role sits in its AI-native Academy for early-career software engineers. The team focuses on production support, system reliability, and AI-powered automation for complex systems. The engineer will investigate support cases and production issues, build automation and AI agents/workflows, and participate in incident response while working with senior mentors and product teams.
What you will do
- Investigate and resolve support cases, production defects, access issues and integration failures.
- Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
- Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with appropriate safeguards.
- Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
- Write, test, review and deploy maintainable software using established engineering practices.
- Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
- Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely.
- Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.
Skills used in this role
What the employer is looking for
- 3+ yrs of programming exp in at least one language, such as Python, Java, JavaScript, TypeScript or Go.
- An understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging.
- An ability to investigate problems using logs, error messages and system behavior.
- Curiosity about automation, AI-assisted development and reliable production systems.
- Clear communication, a collaborative approach and a willingness to ask questions and learn from feedback.
- A degree in computer science, engineering or a related field, or equivalent practical experience.
Preferred qualifications
- Building scripts, internal tools or workflow automation.
- Salesforce platform working knowledge preferably with Salesforce admin certification & APEX hands on experience - or desire to obtain certification.
- Working with cloud platforms, databases, CI/CD pipelines or monitoring tools.
- Developing or integrating AI agents, large language models or knowledge retrieval systems.
- Supporting enterprise applications or investigating production incidents.
- Applying secure coding practices, access controls and audit logging.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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