Marketing Technology Operations Specialist
Salesforce · Posted Oct 26
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Marketing Technology and Engineering (MTE) team builds, scales, and integrates go-to-market motions in partnership with Core and Slack’s Marketing and Sales teams. The role supports Slack’s marketing business and the MTE team across procurement, budget management, and platform and process maintenance. The specialist works with MarTech platform owners, Marketing, Finance, Procurement, Legal, Privacy, and Web Engineering to keep the marketing technology portfolio running reliably.
What you will do
- Maintain the MTE budget tracker, including planned spend, purchase commitments, invoices, and actuals.
- Partner with Finance and team leadership to reconcile expenses, update forecasts, and flag variances.
- Maintain a calendar of renewals and payment deadlines, and prepare budget summaries to support annual and quarterly planning.
- Gathering requirements and vendor quotes through purchase requests, vendor onboarding, and purchase orders.
- Drive contracts through required Procurement, Legal, Security, Privacy, and Finance reviews.
- Track approvals and signatures, follow up on blockers, and maintain executed agreements and renewal terms.
- Maintain the technology portfolio register, including business and platform owners, costs, contract dates, and renewal decisions.
- Work with platform owners to identify unused licenses, overlapping tools, and opportunities to reduce spend.
- Maintain visibility into active requests, procurement milestones, and operational deadlines. Prepare regular stakeholder updates on status, blockers, and upcoming changes.
- Manage the Marketing Operations intake channel: acknowledge requests, clarify requirements, triage issues, and route work to the appropriate owner.
- Execute list uploads into designated systems using approved source files and instructions.
- Create and maintain operating procedures, checklists, and self-service guidance.
- Identify recurring issues and partner with the team to simplify workflows and automate repetitive work using approved tools, including AI where appropriate.
Skills used in this role
What the employer is looking for
- 3+ years of experience in marketing operations, marketing technology operations, business operations, or a related role.
- Experience tracking budgets or vendor spend and coordinating procurement, purchase orders, contract workflows, or renewals.
- Experience managing an intake queue or support channel, prioritizing requests, and communicating clearly with business and technical partners.
- Working knowledge of marketing systems, campaign operations, audience lists, and lead management, with the ability to follow and troubleshoot documented workflows.
- Strong spreadsheet skills and attention to detail when reconciling financial records, validating data files, and tracking deadlines.
- Ability to manage multiple concurrent tasks, follow through on dependencies, and handle sensitive business and customer information responsibly.
- Experience documenting processes and using Project Management tools.
- Bachelor’s degree in Marketing, Business, Information Systems, or a related field, or equivalent practical experience.
Preferred qualifications
- Familiarity with Salesforce CRM, Salesforce Marketing Cloud, advertising platforms, and Slack.
- Experience supporting a SaaS technology portfolio and working with Finance, Procurement, Legal, Privacy, or Web Engineering.
- Experience improving operational reporting, creating self-service resources, or using workflow automation and AI tools to reduce manual work.
- Familiarity with Excel and Dataloader
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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