Customer Success Manager
Salesforce · Posted Oct 31
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
Get a personal compatibility score
Add a resume for personal matches
About the role
Salesforce is an AI CRM company whose Agentforce platform and customer success organization support business transformation. The Customer Success Manager role owns the Signature Success Plan experience for high-value customers, acting as a trusted advisor across technical and business concerns. The role works with Sales, Engineering, and Product Management on customer health, renewals, expansion, and major incidents.
What you will do
- Serve as the single point of accountability for all Signature deliverables, the customer experience, and renewal and expansion, aligning business and technical stakeholders to the Signature offer
- Build strong relationships with key stakeholders, including executives in customer IT and business leadership, and act as a trusted advisor who applies proven solutions to customer problems
- Monitor customer health, run quarterly reviews, and recommend releases and platform features that match customer priorities and roadmaps
- Act as the primary point of contact for major incidents, and partner with Sales, Engineering, and Product Management to drive customer success and revenue opportunities
Skills used in this role
What the employer is looking for
- 3-4 years of relevant experience in Customer Success, SaaS platform use, or related fields
- Strong consulting skills, with the ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
- Excellent communication skills, with the ability to translate technical concepts into business terms for diverse audiences
- Working knowledge of Sales Cloud features, sales processes, and automation, including leads, opportunities, forecasting, pipeline management, territory management, and flows
Preferred qualifications
- Proficiency using AI agents for tasks such as meeting summaries, QBR data collection, and health monitoring, plus ongoing Agentblazer training and certifications
- Salesforce certifications such as AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Data Cloud Specialist
Benefits and support
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
- incentive compensation
- equity
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
Recent coverage
Marketing Report
Salesforce Unveils New D.C. Innovation Hub to Expand Public Sector Presence2026-10-30
Futurum Group
Salesforce Expands MuleSoft’s Agent Fabric with Production Evaluation and AI Cost Controls2026-10-30
Resilience Media
Salesforce Acquires Defense Tech Startup Rune Technologies for $375 Million2026-10-30