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Software Engineering SMTS

Salesforce · Posted Oct 23

Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions

India - HyderabadFull-timeHybridSenior Level4–6 years₹40.0L–₹60.0L yearly33 applicants
Cloud ComputingEnterprise SoftwareCustomer Relationship ManagementArtificial IntelligenceSaaSPublic Company
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About the role

The BT Application Development team develops and enhances internal technology solutions on the Salesforce platform that support mission-critical business processes. The role involves designing, developing, and configuring Salesforce products across Sales Cloud, Service Cloud, and Force.com, with integrations through APIs and middleware. It also includes maintaining enterprise monitoring, security compliance, and mentoring junior staff.

What you will do

  • You must have an excellent understanding of the Salesforce platform and products, such as the Sales Cloud, Service Cloud, and Force.com.
  • Your ability to quickly learn new features, and technologies, and to communicate effectively with various business owners, technical staff members, and cross-functional teams will help you to design, develop, and configure cutting-edge Salesforce.com products.
  • To be successful in this position, you must provide expertise on the Salesforce.com APIs (REST, SOAP, Bulk API, and Streaming API), profiles, and security model while maintaining and configuring development and test instances for our internal sandboxes.
  • Collaborate with cross-functional teams and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and support
  • Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
  • Implement and maintain enterprise monitoring and alerting services using tools like PagerDuty, Datadog, and Event Monitoring to proactively identify and resolve issues.
  • Maintains updated system documentation and Salesforce policies/procedures
  • Actively transfers knowledge throughout the organization, participates in knowledge-sharing projects to develop best practices, leads knowledge-sharing sessions, and mentors junior staff and new hires
  • Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing models, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
  • Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
  • This job requires that you be a self-starter with the ability to take ownership, work under pressure, and handle multiple tasks simultaneously. You must have good oral and written documentation skills and be able to interact with other team members to deliver fast and reliable code. You will also be asked to contribute ideas, provide feedback and collaborate on many projects within the team's portfolio that may be outside your domain expertise.

Skills used in this role

SalesforceApexVisualforceLightning Web Components (LWC)Aura FrameworkJavaScriptHTML5CSS3AngularJSReactSOQLSOSLRESTSOAPBulk APIStreaming APIPlatform EventsChange Data CaptureMuleSoftKafkaPagerDutyDatadogClaude Code CLICursorGitHub Copilot

What the employer is looking for

  • 4-6 years of experience in Salesforce application development and support within an enterprise environment (minimum 300 seats), handling core CRM functionality, case management, and platform maintenance.
  • 2+ years of hands-on experience programming in JavaScript, HTML5, and CSS3.
  • 2+ years of experience building modern user interfaces using Lightning Web Components (LWC), Aura Framework, or modern JavaScript frameworks like AngularJS/React.
  • Proven track record of customizing Salesforce using Apex classes, triggers, Visualforce, and asynchronous Apex processing.
  • Deep expertise with Salesforce SOQL, SOSL, Governor Limits, and query optimization techniques.
  • Strong experience designing and integrating RESTful, SOAP, and Event-Driven architecture (Pub/Sub API, Platform Events, Change Data Capture), as well as complex multi-system integration patterns and middleware solutions (MuleSoft, Kafka).
  • Comprehensive understanding of the Salesforce security model, including profiles, permission sets, field-level security, and sharing architecture.
  • In-depth knowledge of core Salesforce clouds including Sales Cloud, Service Cloud, Experience Cloud, Chatter, and custom Force.com apps.
  • Demonstrated knowledge of relational database management systems, data modeling, custom objects, and large data volume (LDV) strategies.
  • Proficiency in utilizing modern AI-assisted developer tooling such as Claude Code CLI, Cursor, and GitHub Copilot to accelerate task execution, automate code generation, and streamline debugging across large codebases.
  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.

Preferred qualifications

  • Active Salesforce Certifications such as Platform Developer I/II, Administrator, or Application Architect.
  • Hands-on experience working in an Agile/Scrum software development lifecycle environment.
  • Solid understanding of end-to-end Software Development Life Cycle (SDLC) best practices and environment governance.
  • Strong analytical skills and the ability to define repeatable business processes, technical specifications, and architectural patterns.
  • Experience implementing Test-Driven Development (TDD) principles and maintaining high automated test code coverage.
  • Familiarity with Continuous Integration and Continuous Deployment (CI/CD) pipelines, metadata deployment tools (e.g., Salesforce CLI, Copado, Gearset), and version control systems like Git.
  • Experience utilizing Claude Code CLI tools (e.g., CLAUDE.md configuration, sub-agents, MCP integrations) and Cursor workspace rules to generate technical specifications and rapidly build demo environments.
  • Deep understanding of Software-as-a-Service (SaaS) architecture, multitenancy concepts, and cloud enterprise software solutioning.
  • Self-motivated learner capable of quickly mastering new technologies, platform updates, and toolsets in a fast-paced environment.
  • Proven ability to take end-to-end ownership of project deliverables and manage multiple competing priorities effectively.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Salesforce

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Salesforce

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Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.

Industry
Cloud Computing
Company size
87000+ employees
Founded
1999
Location
San Francisco, California, USA
Funding stage
Public Company

Funding

Public Company · $25B raised

Emergence CapitalMeritech Capital PartnersSunBridgeStarboard ValueWilliam Hambrecht
  • 2026-03Post-IPO Debt$25B
  • 2003-01Venture Round$1M
  • 2001-06Series D$46.9M
  • 1999-11Series C$13.2M
  • 1999-06Series B$3.8M

Leadership

MB
Marc Benioff

Chair, Chief Executive Officer & Co-Founder

RW
Robin Washington

President & Chief Operating and Financial Officer

PH
Parker Harris

Co-Founder & Chief Technology Officer, Slack

DS
David Schmaier

President & Chief Strategy Officer

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