VP, Success Management - Portfolio Leader
Salesforce · Posted Oct 16
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, and its Signature Success Plan is the highest level of partnership offered to the company's most strategic customers, delivering trusted experts, proactive insights, and tailored engagement. The Customer Success team in India is being re-energized to evolve the Signature model, strengthen performance, and build sustainable growth in a critical market. This VP role leads the India Customer Success organization, owning Signature obligations, renewals and growth, executive relationships, and regional expansion across Southeast Asia.
What you will do
- Inspire and Lead: Build, mentor, and empower an experienced team of Customer Success Managers, Directors and Area Leads, reigniting team spirit and establishing a culture of clarity, accountability, and shared success. Bring renewed focus, energy, and ambition to a team ready for its next chapter—re-establishing high standards and a strong sense of purpose in how we deliver success
- Own the Signature Success Business: Oversee the delivery of Signature obligations, scale adoption, and lead renewals and growth across your portfolio.
- Strategic Account Engagement: Partner directly with customers and internal teams to shape and execute strategic account plans, ensuring alignment with customer goals and driving measurable outcomes.
- Executive Relationship Building: Cultivate deep partnerships with C-level stakeholders across both commercial and public sector organizations, positioning Signature as a driver of transformation.
- Cross-Functional Leadership: Collaborate closely with Sales, Renewals, Professional Services, and Product teams to align efforts, drive customer value, and execute joint strategies.
- Regional Growth Strategy: Partner with market leaders to evolve the Signature model in Southeast Asia and address the unique challenges and opportunities in fast-growth markets.
Skills used in this role
What the employer is looking for
- Executive Leadership Experience: 18+ years in customer-facing leadership roles, including at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology. You’ve led through change, scaled teams in high-growth environments, and consistently delivered strong business outcomes.
- Commercial Acumen & Sales Partnership: You understand the commercial engine of a SaaS business and bring a business-owner mindset to everything you do. You’re comfortable holding Sales teams accountable for joint outcomes, aligning success strategy to revenue goals, and influencing deal structures and growth plans. You drive cross-functional clarity and make sure the customer’s long-term success is baked into every commercial conversation.
- Proven Operational Rigor: A track record of driving measurable results against performance targets, including renewals, expansion, adoption, customer satisfaction (CSAT/NPS), and operational efficiency. You’re skilled at managing budgets, resource allocation, and executive-level reporting.
- Enterprise Customer Engagement: Demonstrated success building trusted relationships with senior business and technology executives in large, complex organizations. You understand the language of the C-suite and how to align success initiatives to strategic business goals.
- Salesforce Ecosystem Knowledge: Strong working knowledge of the Salesforce platform, including its capabilities, use cases, and value drivers across Sales, Service, and Industry Clouds.
- Customer-Facing Strategic Leadership: Whether your background is in Customer Success, Professional Services, Consulting, or large-scale Program Delivery—you bring deep experience leading complex customer engagements and driving long-term value. You’ve built frameworks for success, managed executive stakeholders, and consistently delivered outcomes that matter to customers’ business goals.
- Cross-Functional Collaboration: A strong collaborator with a proven ability to influence across Sales, Renewals, Marketing, Product, and Delivery organizations. You can align diverse stakeholders around a common customer success strategy.
- Talent Magnet & People Developer: You’re energized by the opportunity to re-engage a team, establish clarity of mission, and coach individuals to achieve their full potential.
- Resilience & Agility: Calm under pressure, energized by complex challenges, and always thinking two steps ahead. You adapt quickly, move with urgency, and are unafraid to lead through ambiguity.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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