Systems Engineer-Force.com
Salesforce · Posted Oct 16
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, and this role sits within the team that administers, manages, and optimizes the Finance systems and applications powering mission-critical business processes on the Salesforce platform. The Systems Engineer serves as the primary process expert in their service area, collaborating with developers, business stakeholders, and cross-functional technology teams on enterprise application support and end-to-end Salesforce business processes. The role covers platform administration, AI/agentic workflow automation, data management and integrations, reporting and analytics, security and governance, and Tier 2/3 production support.
What you will do
- Core Administration: Own the day-to-day administration, configuration, and optimization of Salesforce.
- Access & Security: Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
- Platform Health: Maintain data quality, integrity, and overall platform health.
- Upgrades & Capabilities: Manage Salesforce releases, upgrades, and the rollout of new platform capabilities.
- Agentic Transformation: Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
- Process Automation: Identify opportunities to automate manual business processes and improve operational efficiency.
- Automation Operations: Monitor existing automations and troubleshoot failures or performance issues.
- Data Quality Initiatives: Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
- Enterprise Integrations: Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
- Technical Troubleshooting: Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
- Dashboards & KPIs: Develop and maintain reports, dashboards, KPIs, and management reporting.
- Business Visibility: Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.
- Access Controls: Own Salesforce security and access-control models.
- Governance Standards: Establish governance standards for configuration, development, deployment, and change management.
- Compliance: Ensure solutions comply with enterprise security, audit, and data-governance requirements.
- Tier 2/3 Support: Provide Level 2/3 support for Salesforce issues.
- Problem Resolution: Analyze and resolve complex configuration, automation, data, security, and integration issues.
- Root-Cause Analysis: Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
- End-to-End Lifecycle: Manage the end-to-end lifecycle for configuration management, from requirements through testing and deployment.
- Environment Management: Manage sandbox environments, testing, UAT, deployments, and production releases.
- Cross-Team Alignment: Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
- Documentation: Maintain appropriate documentation for configurations and business processes.
Skills used in this role
What the employer is looking for
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Agentforce Specialist
Preferred qualifications
- Experience: 6+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
- Platform Expertise: Expert knowledge of Salesforce and/or other platform native functionality, including Agentforce.
- Best Practices: Expert knowledge of Force.com platform best practices.
- Development (Good to Have): Salesforce Development skills (Apex and Lightning Web Components - LWC).
- Mindset: Demonstrates a willingness to experiment with new ideas, tools, and practices; agile and capable of supporting multiple competing priorities.
- Communication: Proficiency in verbal and written communication.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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