Senior Technical Consultant - Data 360 (Mandatory)
Salesforce · Posted Oct 15
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, and this Senior Technical Consultant role sits within its Customer Success organization, supporting work streams in sophisticated enterprise customer engagements. The position acts as a hands-on advisor delivering enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations via middleware tools and platforms. The consultant drives solution and technical architecture, design documents, release management, testing, and proactive risk management to deliver customer ROI on the Salesforce platform.
What you will do
- Become a highly certified and recognized Salesforce expert
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front- and back-end solution development and release management
- Deliver high client satisfaction (CSAT)
- Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
- Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate delivery
- Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement
- Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure
- Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business/technical requirements at a senior level
- Proactively identify and manage risk areas through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners
- Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleagues
Skills used in this role
What the employer is looking for
- 2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org
- Experience with enterprise architecture areas: integration technologies, single sign-on, master data management
- Experience with Waterfall and/or Agile methodologies
- Self-starter with proven results leading customer/partner success across front- and back-end architecture, development, release management, and change management
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Skilled at guiding customers and colleagues in adopting emerging technologies that drive business value
- Polished speaker able to evangelize best practices at various organizational levels
- Genuine interest in studying new technologies and pushing the limits of existing ones
- Strong written and verbal communication skills, tailored to the audience
- Strong presentation skills — able to present and defend a point of view to varied audiences
- Willingness to travel to client sites (avg. 25%, may vary by engagement)
- Bachelor's degree in Computer Science, Software Engineering, Business, or related field
- Certified Platform App Builder
- Certified Platform Developer I
- Salesforce Certified Agentforce Service Consultant
- Salesforce Certified Agentforce Sales Consultant
- Certified Agentforce Specialist
- Certified Sharing & Visibility Designer
- Certified Integration Architect
Preferred qualifications
- Passion: Passionate about customer success
- Beginner's Mind: Always learning, open-minded, a great listener, hands-on
- Thought Leader: Strong point of view and executive presence — confident, not arrogant, a great storyteller
- Urgency: Moves fast and drives business value and results
- Ohana: Emb
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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