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Partner Support Analyst

Salesforce · Posted Oct 19

Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions

Indiana - IndianapolisFull-timeHybridMid Level3–5 years$80K–$110K yearly31 applicants
Cloud ComputingEnterprise SoftwareCustomer Relationship ManagementArtificial IntelligenceSaaSPublic Company
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About the role

The Partner Support Operations team functions as subject matter experts across technical, licensing, order management, and provisioning processes to resolve partner business problems and improve partner operational health. The role owns the partner operations support experience, meets case resolution SLAs, and builds reporting and dashboards using Salesforce's platform, Partner Community, and Service Cloud. It also coordinates with Deal Desk, Alliances, Sales Operations, and other internal teams on process optimization, audits, and compliance readiness.

What you will do

  • Route case ownership and manage timeliness of cases being assigned and processed through the daily case triage process
  • Drive data quality and accuracy on support cases by managing GAA and FA fill rates
  • Manage and resolve business problems within SLA for external partners/customers within assigned territory on cases received via the Partner Community
  • Manage and apply support communications templates for consistency in messaging to partners/customers
  • Build and manage reporting, analytics, and dashboards around the partner support experience
  • Act as the subject matter experts for questions around process, policy, and applications for internal customers
  • Share best practices with team members to enhance the quality and efficiency of the support process
  • Build out and manage knowledge articles to provide self-service support for internal and external customers
  • Contribute ideas and innovations to improve upon existing systems, work processes and procedures
  • Establish strong relationships acting as liaison with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal business partners as appropriate
  • Manage quality assurance initiatives related to order management and support work
  • Support audit and compliance readiness, including participation in testing cycles that ensure financial controls remain intact.

Skills used in this role

SalesforceSales CloudService CloudAgentforcePartner CommunityGenerative AIReportingAnalyticsDashboardsProject ManagementProblem SolvingCommunicationEmotional IntelligenceAttention to Detail

What the employer is looking for

  • 3–5 years of experience in Revenue Operations, Deal Operations, Business Operations, Order Management/Support, or a related analytical/systems role — ideally in a SaaS or technology company
  • Salesforce application/platform experience (Sales Cloud and Service Cloud) or familiarity with similar enterprise platforms
  • Strong project management instincts: comfortable scoping work, tracking competing priorities, and driving cross-functional decisions to closure
  • Analytical and detail-oriented — able to work through complex business logic, data mappings, and system requirements with precision
  • Clear communicator who can translate technical and operational complexity into plain language for diverse audiences
  • Collaborative team player with high emotional intelligence and the ability to build trust across a wide range of stakeholders and personality types
  • Self-starter who can operate with autonomy, surface risks proactively, and work with a sense of urgency
  • Inquisitive, questioning mindset with close attention to detail
  • AI fluency — comfortable using AI tools (e.g., Agentforce, generative AI assistants) to streamline case resolution, reporting, and process improvement work
  • Experience in channel sales, partner programs, or marketplace ecosystems is a plus

Benefits and support

  • time off programs
  • medical insurance
  • dental insurance
  • vision insurance
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

About Salesforce

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Salesforce

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Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.

Industry
Cloud Computing
Company size
87000+ employees
Founded
1999
Location
San Francisco, California, USA
Funding stage
Public Company

Funding

Public Company · $25B raised

Emergence CapitalMeritech Capital PartnersSunBridgeStarboard ValueWilliam Hambrecht
  • 2026-03Post-IPO Debt$25B
  • 2003-01Venture Round$1M
  • 2001-06Series D$46.9M
  • 1999-11Series C$13.2M
  • 1999-06Series B$3.8M

Leadership

MB
Marc Benioff

Chair, Chief Executive Officer & Co-Founder

RW
Robin Washington

President & Chief Operating and Financial Officer

PH
Parker Harris

Co-Founder & Chief Technology Officer, Slack

DS
David Schmaier

President & Chief Strategy Officer

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