Customer Success Manager – Informatica Implementation Experience (CDI / Data Governance/ MDM)
Salesforce · Posted Oct 14
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM company, and its Customer Success organization serves as the trusted post-sale partner for enterprise customers on the Salesforce platform. This Bangalore-based role owns a global book of business of customers leveraging Informatica-powered data management and integration solutions, spanning data integration, data quality, and MDM capabilities. The CSM will design and execute Customer Success Plans, lead success reviews and Executive Business Reviews, drive adoption and renewal readiness, and work rotational or extended shifts across Americas, EMEA, and APAC time zones.
What you will do
- Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — across global enterprise accounts
- Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes
- Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) with customers across multiple time zones
- Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
- Act as the voice of the customer — channeling feedback to Product and Partnership teams to influence the Informatica roadmap
- Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
- Flexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed
- Collaborate with global CSM teams and contribute to the worldwide CSM community of practice
Skills used in this role
What the employer is looking for
- 8+ years of experience in data management, with hands-on implementation or presales experience in ETL / data integration, Data Governance, and Master Data Management (MDM)
- Proven track record of delivering or architecting enterprise data solutions, including data pipelines, data quality, governance frameworks and master data programs
- Knowledge of Informatica products (IDMC/IICS, PowerCenter, Cloud Data Governance & Catalog, MDM, Data Quality) is a strong plus
- Familiarity with generative AI and AI agents, and the ability to apply them responsibly in customer engagements
- Experience in a customer-facing role (solution consulting, presales, implementation lead or customer success), with the ability to run workshops, solution demos and executive business reviews (EBRs)
- Proven ability to build trusted relationships with technical and executive stakeholders at global enterprise accounts
- Excellent English communication skills, written and verbal, with the confidence to present to international stakeholders
- Must be willing to work US shift hours to support customers in the Americas
- Experience with global enterprise customers in BFSI, manufacturing, retail, healthcare or IT/ITeS is highly valued
- Familiarity with Salesforce CRM or Salesforce certifications (including AI-related ones) is a plus
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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