Manager, Technical Consulting- Slack
Salesforce · Posted Oct 27
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce Professional Services (GDC) delivers enterprise cloud transformations, and the Slack Practice builds and runs complex Slack implementations for global customers. The practice works across Slack Enterprise Grid migrations, custom Slack app development, and Slack + Salesforce convergence including Agentforce and CRM integrations. This role is a 50% billable technical people manager who leads a team of Slack consultants, developers, and architects while serving as a technical architect on Industries Cloud engagements.
What you will do
- Manage, mentor, and grow a team of 15 technical consultants, Slack developers, and technical architects.
- Conduct regular 1:1s, performance appraisals, goal-setting, and career progression planning.
- Drive team enablement initiatives, certification bootcamp (Certified Slack Developer, Certified Slack Admin), and hands-on skill development across emerging features (Agentforce in Slack, Slack CLI).
- Lead recruitment, technical interviews, and onboarding to scale the Slack practice with top-tier talent.
- Cultivate an inclusive, collaborative, and innovation-driven culture within the GDC.
- Serve as a Technical Architect for Slack enterprise implementations, providing architectural oversight across client deliverables.
- Establish best practices, reusable code repositories, standard operating frameworks, and review gates for Slack custom apps (Bolt framework, Block Kit, API limits, and security).
- Oversee enterprise migration architectures, ensuring best practices for identity mapping, data retention, DLP compliance, and cutover execution.
- Champion architecture reviews and guide technical teams through complex customer design challenges.
- Partner with Resource Management and Global Practice Directors to ensure optimal staffing, utilization, and project readiness.
- Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
- Collaborate with onshore delivery teams to scope technical effort, review estimates, and ensure seamless global delivery collaboration.
- Lead practice initiatives around Slack + Salesforce convergence (e.g., Agentforce for Slack, Salesforce Channels, CRM integrations).
- Drive internal IP development, such as reusable Slack accelerators, migration automation scripts, and workflow templates.
Skills used in this role
What the employer is looking for
- Slack Enterprise Grid & Administration:
- Deep understanding of Slack Enterprise Grid topology, multi-workspace scoping, and enterprise governance.
- Experience with identity lifecycle management: SAML 2.0 SSO (Okta, Azure AD, Ping) and SCIM directory sync.
- Strong foundation in enterprise security, compliance, Data Loss Prevention (DLP), eDiscovery, Enterprise Key Management (EKM), and the Slack Audit Logs API.
- Governance of Slack Connect, external collaboration policies, and app installation approval pipelines.
- Slack App Development & APIs:
- Proven hands-on background in Slack app development using the Bolt Framework (Node.js or Python).
- Mastery of Block Kit, interactive UI components, modals, and App Home tab architectures.
- Thorough knowledge of the Slack Web API, Events API, Webhooks, Socket Mode vs. HTTP endpoint configurations, and rate-limiting best practices.
- Familiarity with the Slack CLI, modular app architecture, manifest files (manifest.json), and Workflow Builder custom functions.
- Enterprise Migration & Consolidation:
- Architectural knowledge of migrating from legacy communication platforms (Microsoft Teams, Mattermost, freemium/standalone Slack workspaces) to Slack Enterprise Grid.
- Familiarity with user/channel mapping schemas, export/import APIs, data parity verification, and cutover runbook execution.
- DevOps & Engineering Standards:
- Solid understanding of modern CI/CD pipelines, Git workflows, automated testing frameworks, and secure API integration standards.
- Experience hosting Slack apps on cloud infrastructure (Heroku, AWS, GCP, or Azure).
- Total Experience: 10-15+ years in software engineering, technical consulting, or enterprise cloud solutions.
- Management Experience: 5+ years of direct people management experience leading technical teams (software engineers, technical consultants, or architects) in a global delivery / consulting model.
- Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
Preferred qualifications
- Salesforce Platform Knowledge:
- Familiarity with core Salesforce platform capabilities (Sales Cloud, Service Cloud, Platform Events, Apex, Flow).
- Hands-on experience or architectural knowledge of integrating Salesforce with Slack (Salesforce for Slack apps, CRM record sync, Agentforce integration).
- Certifications:
- Certified Slack Administrator or Certified Slack Developer (highly preferred).
- Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, or Platform Developer I).
- Experience working in large-scale professional services, system integration (SI) consultancies, or enterprise SaaS vendor delivery centers.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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