Software Engineering MTS (DevOps Engineer)
Salesforce · Posted Oct 9
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce Hyperforce Development Platform Support (HDPS) develops and hosts the Hyperforce continuous delivery and deployment platform, including Spinnaker, PCS, FIT, FEDX, Managed Releases, IAC services, and a suite of software integrity and distribution services. The distributed team supports Salesforce developers using Hyperforce services and builds automation and analytics solutions on a stack spanning Kubernetes, Terraform, Python, JSON, Slack apps, and AWS, GCP and Azure. This DevOps engineer role onboards customers onto Hyperforce, diagnoses and debugs deployment issues, produces documentation and training, and develops and maintains the support automation platform.
What you will do
- The HDPS team owns supporting and assisting Salesforce developers who use Hyperforce services. This includes working with customers to help them onboard their services onto the Hyperforce platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation. HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics.
- Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions. Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Hyperforce. The tech stack includes Kubernetes, Terraform, Python, JSON, and Slack apps, as well as public cloud platforms like AWS, GCP and Azure. Additionally, Claude and Cursor plugin and skill development is a plus. AI use to enhance productivity is a must.
Skills used in this role
What the employer is looking for
- Bachelors or Masters degree along with following skills:
- Customer Success acumen
- Strong problem-solving, troubleshooting and analytical skills
- Ability to understand customer issues, learn fast and collaborate with other engineering teams to reach a resolution
- Must have excellent spoken and written communications skills
- Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)
- Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure.
- Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau
- Experience in Claude, Cursor, Slackbot and any other AI tool.
Preferred qualifications
- Light coding skills in Python, Apex
- Familiarity with Salesforce Service Cloud for Case management
- Familiarity with Salesforce Data Cloud + Tableau for reporting
- Scripting and OS package management (command line tools)
- Secrets Management with Vault
- Knowledge of SDLC processes and practices
- Experience SCM solutions like git.
- Knowledge of security patterns, 3pp vulnerabilities, and practices
- Exposure to analytical monitoring dashboards and experience with Helm Charts is a plus
- Public Cloud certifications like AWS, Terraform, CKA are a big plus.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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