ES Position Management Ops Analyst
Salesforce · Posted Oct 7
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Position Management Ops Analyst sits within Salesforce's ES Data Operations team and serves as a trusted partner to the business, maintaining data integrity across Salesforce's global workforce. The role works within Workday HCM and related HR data systems, requiring careful handling of sensitive and confidential data. This role owns end-to-end processing of high-volume Workday EIBs, position management data audits, master data maintenance, SOX compliance, reporting, and AI/automation-driven process improvements in partnership with HR Technology and ES Operations teams.
What you will do
- Own end-to-end processing of high-volume Workday EIBs
- Review and analyze position management data audits; drive actionable outcomes for Headcount Managers and stakeholders
- Assist in the verification and maintenance of position attributes in Workday, create/edit position restrictions as per the case request
- Maintain master data values in Workday (Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, and Locations) where required
- Own data integrity of all employee change transactions through the peer review/audit process
- Ensure compliance with SOX audit requirements — completing work accurately and on time
- Support standard and ad hoc reports, dashboards, scorecards, and metrics for the team
- Maintain and improve the centralized knowledge base (SOPs); proactively close knowledge gaps
- Identify and lead opportunities to automate repetitive, high-volume tasks using AI tools, Workday automation capabilities, or emerging tech solutions
- Resolve queries via the customer service portal with a high-quality employee experience
- Partner with HR Technology and ES Operations teams to pilot and scale AI-driven process improvements
- Collaborate cross-functionally with stakeholders and support teams to resolve issues effectively
- Participate in UAT for system upgrades and new feature rollouts
- Support global initiatives including M&A, G4G, Geo Expansions, and other project rollouts
- Champion a culture of continuous improvement — staying current on AI/automation trends relevant to HR operations and sharing learnings with the broader team
Skills used in this role
What the employer is looking for
- 5+ years of experience as a Workday administrator or analyst with hands-on expertise in the position management staffing model (required)
- Experience with Workday integration types, including EIB; familiarity with Workday Adaptive is a plus
- Strong understanding of data integrity and data privacy requirements
- Proven ability to diagnose problems using data and lead resolution efforts
- Demonstrated curiosity and working knowledge of AI tools, automation platforms, or intelligent workflows (plus)
- Excellent verbal and written communication skills — concise, articulate, and confident at all levels
- Results-oriented with strong problem-solving skills and a passion for process improvement and continuous learning
- Ability to manage competing priorities in a high-paced environment with tight deadlines
- Exceptional time management, organizational, and follow-up skills
- Committed to confidentiality and discretion across all job responsibilities
- Collaborative team player with strong customer service orientation
- Problem Solving: Uses logical reasoning to identify effective, practical solutions without adding complexity
- Communication: Communicates clearly and confidently; comfortable presenting data at all levels of management
- Priority Setting: Manages multiple projects and tasks effectively in a fast-paced environment
- Customer Focus: Works cross-functionally with a strong focus on the employee experience
- Detail Oriented: Ensures data accuracy and system integrity at all times
- Trust: Handles highly sensitive and confidential data with discretion and integrity
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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