Sr. Analyst, Product and Pricing Operations
Salesforce · Posted Oct 2
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
The Product & Pricing Operations team at Salesforce drives the transformation of the New Product Introduction framework and shapes how feedback from sellers, customers, and operators turns into process improvements. The team supports launching recently acquired products, migrating contracts, and integrating legacy offerings across CRM, quote-to-cash, and price book systems. This role designs and refines NPI frameworks, leads cross-functional launch initiatives, and configures product configuration data, price books, and SKUs in a hybrid setup with three days in office per week.
What you will do
- Design, stand up, and continually refine NPI frameworks that streamline cross-functional alignment and scale launch throughput and capacity.
- Establish systematic channels to collect, analyze, and synthesize feedback from internal and external stakeholders, including Sales, Customer Support, Product, and Operations.
- Tie stakeholder feedback back to operational enhancements that improve launch success rates and the product lifecycle experience.
- Lead key operational workstreams for newly acquired product launches to ensure rapid go-to-market readiness.
- Support the migration of customer contracts, SKUs, and pricing structures during integration and sunsetting efforts.
- Coordinate and lead cross-functional launch initiatives, tracking milestones, risks, and dependencies to ensure successful General Availability deployments.
- Ensure end-to-end operational readiness across quoting, packaging, discounting, provisioning, activation, service delivery, invoicing, and sales readiness.
- Configure, stage, deploy, and maintain product configuration data, price books, and SKUs in Salesforce.
- Investigate and troubleshoot release blockers or production incidents in complex CRM and quote-to-cash environments.
Skills used in this role
What the employer is looking for
- You have 3-5+ years of experience in complex business and technical environments, such as management consulting, business operations, or product operations.
- You have a proven track record designing, transforming, or optimizing New Product Introduction processes and frameworks.
- You can capture stakeholder feedback, translate qualitative and quantitative insights into actionable requirements, and deliver measurable operational improvements.
- You have a strong project management background with experience driving cross-functional change and integration initiatives.
- You have hands-on technical and functional experience with CRM, SFA, or Quote-to-Cash / Price Book systems.
- You have strong analytical, organizational, and problem-solving skills with high attention to detail.
- You have exceptional written and verbal communication skills.
- You can think independently and evaluate broad downstream impacts across multi-functional organizations.
- You're proactive, self-motivated, and a collaborative team player.
Preferred qualifications
- You hold a PMP certification.
- You have prior experience supporting acquisition integrations, product migrations, or contract transitions.
- You have Salesforce platform experience specifically within CRM, SFA, and Quote-to-Cash / Price Book systems.
- You're familiar with release staging, SKU architecture, and resolving release blockers.
Benefits and support
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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