Senior Technical Consultant
Salesforce · Posted Sep 30
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, and this role sits within the Services Practice supporting complex enterprise customer engagements. Senior Technical Consultants act as hands-on advisors, applying solution and technical knowledge, Salesforce product knowledge, and industry and consulting experience to deliver customer return on investment. The role covers front- and back-end solution architecture, enterprise integrations, release management, and guiding customers toward AI-Native delivery using tools such as Agentforce and developer assistants.
What you will do
- Become a highly certified and recognized Salesforce expert
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front and backend solution development and release management
- Deliver high client satisfaction (CSAT)
- Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
- Ability to up-skill on AI Fluency and an AI-Native delivery methodology, utilizing AI tools, developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate implementation across projects. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
- Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
- Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.
- Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
- Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.
Skills used in this role
What the employer is looking for
- 2+ years experience as a Lead Developer doing solution design in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
- Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management
- Experience with Waterfall and/or Agile implementation methodologies.
- Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
- Proven ability to analyze, design, and optimize business processes via technology and integration.
- Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
- Polished speaker with the ability to evangelize best practices at various levels within a large organization.
- A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
- Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
- Travel to client site (average of 25%), but maybe higher or lower based on the client engagement.
- Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.
- Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:
- Certified Platform App Builder
- Certified Platform Developer I
- Salesforce Certified Agentforce Service Consultant
- Salesforce Certified Agentforce Sales Consultant
- Certified Agentforce Specialist
- Certified Sharing & Visibility Designer
- Certified Integration Architect
Preferred qualifications
- Leadership Qualities
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
- THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
- TRUST: Trust the company’s core values
- ADAPTABLE: Excels in high levels of uncertainty and change
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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