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Information Security Architect - CSIRT

Salesforce · Posted Oct 13

Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions

India - HyderabadFull-timeHybridSenior Level5+ years₹35.0L–₹60.0L yearly<25 applicants
Cloud ComputingEnterprise SoftwareCustomer Relationship ManagementArtificial IntelligenceSaaSPublic Company
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About the role

Salesforce's CSIRT team is responsible for handling customer cybersecurity incidents at scale, driving cases from raw log data to defensible accounts of what threat actors did, touched, and put at risk. The team operates across Salesforce's multi-tenant SaaS products, combining investigative work with operational coordination and customer-facing incident communication. This role owns investigations end-to-end — leading analysis of ATO, credential compromise, data exfiltration, and API abuse incidents, executing containment, and partnering with Detection Engineering, Product Security, and Legal.

What you will do

  • Lead the analysis on investigations independently — take multi-source datasets (Splunk, CrowdStrike Falcon Next-Gen SIEM (NG-SIEM), SQL) and reconstruct what the threat actor did, what they accessed, and what was at risk, across varying Salesforce products.
  • Adapt the investigative approach when standard playbook procedures don't map cleanly to the incident — document the deviation and the rationale rather than working around it silently.
  • Perform log analysis independently: multi-source joins, regex parsing, and hypothesis-driven pivoting across data sources — needing no assistance beyond peer review.
  • Scope advanced exfiltration patterns (Aura, GraphQL, Bulk API) on well-documented TTP types without requiring senior guidance.
  • Produce accurate, complete case documentation and investigation timelines; review your own case work end-to-end before submission, catching gaps proactively rather than relying on peer review — and contribute to customer-facing reports.
  • Lead investigations into ATO, credential compromise, data exfiltration, and API abuse incidents; escalate genuinely novel or multi-cloud/complex cases to a Technical Lead.
  • Execute containment actions independently (credential rotation, IP blocks, OAuth revocation); escalate strategic or platform-level actions (deployment moratoriums, platform cuts) for approval and appropriate stakeholder coordination.
  • Interact directly with customers through our case management system and lead standard, non-hostile customer calls — explaining log data and delivering complex technical findings clearly to non-technical audiences without requiring a senior team member on the call.
  • Prepare comms requests with enough technical detail that the comms team can act on them without follow-up clarification.
  • Proactively identify detection opportunities and gaps surfaced during analysis — partnering with Detection Engineering to tune existing coverage and raise net-new detection logic.
  • Identify procedural gaps or friction during investigations — actively documenting updates to fix broken processes and automating repetitive workflows.
  • Complete AppExchange audits and ISV investigations without senior supervision on standard cases.
  • Share knowledge with the team on a regular cadence — case walkthroughs, team presentations, or documentation contributions.
  • Support our AI-first initiatives — use and help improve automated agents for triage, documentation, and investigation workflows.
  • Build working relationships across ITM/SSRC — Detection, Product Security, Legal — and leverage them to accelerate incident resolution.

Skills used in this role

SplunkCrowdStrike Falcon NG-SIEMSQLAuraGraphQLBulk APIOAuthAWSGCPAzureSalesforceMarketing CloudCommerce CloudGDPRPCI DSSDORAIncident ResponseThreat HuntingLog AnalysisForensicsDetection EngineeringCloud SecurityNetworkingRegex

What the employer is looking for

  • 5+ years in security incident response with consistent hands-on technical case work; currently performing active investigations, not purely coordinating.
  • Strong, independent analytical skill under pressure. Demonstrated ability to take multi-source data and produce a correct, defensible account of incidents without hand-holding.
  • Proficient log analysis — Splunk, CrowdStrike Falcon Next-Gen SIEM (NG-SIEM), and SQL, including multi-source joins and regex parsing — performed independently, with no more than peer review.
  • Hands-on threat hunting — able to run hypothesis-driven hunts across large security datasets (NG-SIEM, Splunk) to surface malicious activity that isn't yet alerting, and pivot what you find into an active investigation.
  • Solid hands-on experience with Account Takeover, credential compromise, data exfiltration, and API abuse incidents.
  • Proactive "raise the bar" mindset — a track record of fixing inefficient processes, automating manual toil, and looking for ways to leave workflows better than you found them.
  • Strong technical knowledge across systems, networks, cloud security, and forensic techniques.
  • Demonstrated composure and judgment across multiple concurrent investigations.
  • Strong familiarity with Salesforce products/ecosystems, or comparable multi-tenant SaaS platforms.
  • Ability to lead standard customer calls and communicate complex technical findings to non-technical audiences clearly.
  • Working familiarity with regional and global compliance standards (GDPR, PCI-DSS, DORA).
  • Ability to drive an investigation to a clear, defensible outcome and coordinate across functions.

Preferred qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, Cybersecurity, or a related technical field.
  • Software development and/or detection engineering background — comfortable writing code/scripts to extend tooling, automate repetitive investigative tasks, build agentic workflows, or translate findings into detection logic. Day-to-day this role tunes rather than owns detections (see leveling note), so this is a force-multiplier, not a core requirement.
  • Prior experience operating within a large, global enterprise organization or high-scale SOC/IR environment.
  • Salesforce Admin certified.
  • Experience with forensic cases involving large or unusual datasets.
  • Hands-on experience with AI/automation tooling in security operations (automated triage, detection tuning, agentic workflows).
  • Certifications such as SANS GCIH, GCFA, GNFA, OSCP, or equivalent (or actively working toward one).
  • Experience with cloud-native environments (AWS, GCP, Azure).
  • Familiarity with Marketing Cloud and Commerce Cloud log analysis and incident patterns.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About Salesforce

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Salesforce

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Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.

Industry
Cloud Computing
Company size
87000+ employees
Founded
1999
Location
San Francisco, California, USA
Funding stage
Public Company

Funding

Public Company · $25B raised

Emergence CapitalMeritech Capital PartnersSunBridgeStarboard ValueWilliam Hambrecht
  • 2026-03Post-IPO Debt$25B
  • 2003-01Venture Round$1M
  • 2001-06Series D$46.9M
  • 1999-11Series C$13.2M
  • 1999-06Series B$3.8M

Leadership

MB
Marc Benioff

Chair, Chief Executive Officer & Co-Founder

RW
Robin Washington

President & Chief Operating and Financial Officer

PH
Parker Harris

Co-Founder & Chief Technology Officer, Slack

DS
David Schmaier

President & Chief Strategy Officer

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