Director, ES Strategic Initiatives, GTM
Salesforce · Posted Sep 24
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We are seeking a Director, COO Strategic Initiatives to support the SVP, Employee Success Business Partner for our COO go-to-market organization — spanning sales, professional services, customer success, and partners. This role will operate as a true thought partner and force multiplier, turning strategy into execution across an ES team supporting a 52,000-person global organization, combining strong operational rigor with strategic judgment.
What you will do
- Act as a trusted advisor and extension of the SVP, EBP providing insight, analysis, and strategic counsel across ES priorities for the COO and GTM organization
- Drive the operating rhythm for the ESBP team — leadership meeting cadences, agendas, decision tracking, and follow-through
- Own creation and management of the team's strategic planning framework (V2MOM), tracking and reporting progress quarterly, and supporting org design planning
- Partner with the SVP, ESBP to set, manage, and drive top priorities; help translate strategic goals into clear, actionable workstreams across sales, professional services, customer success, and partners
- Lead and coordinate strategic initiatives across the broader team, ensuring connectivity and consistency across global regions and functions
- Prepare executive-level materials — briefings, presentations, and communications — for leadership meetings, business reviews, and org-wide updates
- Manage cross-functional communications, ensuring alignment and timely information flow across a globally distributed team
- Represent the SVP in internal meetings and forums as appropriate; act as a proxy in driving alignment across stakeholders
- Lead special projects and change initiatives spanning the broader people strategy, including org health, workforce planning, and transformation efforts
- Exercise sound judgment, discretion, and confidentiality in handling sensitive organizational and people-related matters
Skills used in this role
What the employer is looking for
- 8+ years in a combination of management consulting, HR/people strategy, sales/business operations, or chief of staff roles
- Demonstrated ability to structure complex, ambiguous problems and drive them to resolution with minimal guidance
- Exceptional written and verbal communication skills, with strong executive presentation ability
- Proven experience partnering with and influencing senior executives without direct authority
- Strong program and project management skills; ability to run multiple concurrent workstreams across a large, matrixed, global organization
- Ability to work across time zones and cultures, ensuring alignment and connectivity across a globally distributed team
- Highly organized with strong attention to detail, balanced with the ability to zoom out to the strategic picture
- Comfortable in a fast-paced, fluid environment with shifting priorities
- Experience with V2MOM or comparable strategic planning frameworks a plus
Preferred qualifications
- Prior HR/Employee Success or People strategy experience
- Experience supporting go-to-market organizations (sales, professional services, customer success, or partners)
- Familiarity with Workday, Tableau, or similar HR analytics tools
- Comfortable with AI- experimentation, buliding use cases, etc.
Benefits and support
- Our benefits and resources support you to find balance and be your best
- AI agents accelerate your impact so you can do your best
- If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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