Business Analyst, Q2C Rapid Delivery
Salesforce · Posted Oct 5
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce's Quote to Cash (QTC) Innovation team works on enterprise-level projects that scale and streamline internal Quote-to-Cash processes and operations, collaborating with Business SMEs, Product, Architecture, and Engineering teams. The team is looking for a Business Analyst who thinks like an analyst but builds like an engineer, turning business problems into working solutions using AI-assisted tools rather than requirements documents alone. This role will prototype, automate, and stand up working tools across Q2C domain areas such as CPQ, Contract Lifecycle Management, and Order Management, working closely with US-based teams on an approximate 5:00 PM IST to 2:00 AM IST shift.
What you will do
- Develop deep functional expertise across Q2C domain areas (e.g., CPQ, Contract Lifecycle Management, or Order Management) over time, building the subject-matter depth needed to anticipate upstream/downstream impacts and guide solution design — not just execute against a defined spec.
- Partner with Functional Leads and Business SMEs to understand the future-state vision for Quote-to-Cash systems and processes — then go beyond documentation to prototype and build the enhancement yourself using AI-assisted tools.
- Lead requirements discovery with SMEs and stakeholders, and translate findings directly into working artifacts (automations, agents, test scripts, dashboards) rather than static specs alone.
- Map as-is/to-be processes and data flows (Lucidchart or equivalent), replacing manual process diagrams with automated, reusable tooling where possible.
- Build and maintain lightweight automations, workflow tools, and AI agents that solve recurring operational problems.
- Support data migration: mapping, validation, and reconciliation, increasingly via scripted/AI-assisted validation rather than manual checks.
- Use data analysis and BI skills to identify patterns, track KPIs, and build reusable reporting and monitoring.
- Own end-to-end delivery for smaller, well-scoped requests within a fast, iterative cadence — triage, build, validate, and ship.
- Lead and participate in UAT cycles, using automated/AI-driven testing approaches where possible rather than relying solely on manual testing.
- Maintain clear documentation of business rules, configurations, and the automations/agents you build.
- Partner with enablement teams on training and change management for new tools and workflows being rolled out.
- Stay current on emerging AI/automation tooling and actively pilot new approaches for the team.
Skills used in this role
What the employer is looking for
- 3+ years experience in a Business Analyst, Business Systems Analyst, or similar delivery capacity, ideally in a SaaS or enterprise environment — with demonstrated comfort moving from requirements into hands-on building.
- Background in Quote-to-Cash, CPQ, Contract Lifecycle Management, or Order Management systems.
- Direct experience using AI-assisted development/automation tools (e.g., Claude, Cursor, Copilot, or similar) to build working solutions, scripts, or agents — not just conceptual familiarity.
- Familiarity with Lucidchart, Smartsheets, or similar tools for process/project documentation.
- Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-moving delivery environment.
- Excellent communication skills — able to work with both business and technical stakeholders and explain what an AI-built solution does and why.
- Curious, proactive, builder mindset — someone who prefers shipping a working prototype over writing a longer spec.
- Hands-on experience with data migration, validation, or system integration projects.
- Proven aptitude for data analysis/reporting — SQL/SOQL, and Tableau/PowerBI or similar BI tools.
Preferred qualifications
- Experience with Salesforce administration, automation platforms (flows, AI agents, process builders), or workflow/bot building tools.
- Experience building or maintaining automated UAT/testing frameworks.
- Exposure to large-scale transformation, data-heavy, or M&A integration initiatives.
- Experience supporting New Product Introduction or Business Operations teams.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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