Senior Analyst, Partner Operations
Salesforce · Posted Sep 25
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Partner Revenue Operations organization sits at the intersection of business operations, systems, and strategy, supporting the infrastructure that powers how thousands of independent software vendors build, sell, and grow on the Salesforce platform. The Senior Analyst will serve as a subject matter expert on partner order management systems, pricing configurations, and deal workflows, owning business requirements and driving system enhancements across the partner transaction lifecycle.
What you will do
- Serve as the operational SME on partner order management systems and quoting workflows; owning requirements review, user acceptance testing, and production sign-off for system enhancements.
- Lead and contribute to cross-functional projects including system and process improvements for ordering, approvals, and partner support.
- Partner with Business Technology and Engineering teams to document business requirements and see enhancements through from scoping to deployment.
- Support audit and compliance readiness, including participation in testing cycles that ensure financial controls remain intact.
- Triage and resolve complex, escalated issues from partner-facing and internal teams.
- Coordinate cross-functional meetings, document decisions, and drive follow-through on action items.
- Prepare project status updates and executive-ready summaries for team leaders.
- Identify process gaps and design improvements that increase efficiency and scale across partner operations.
Skills used in this role
What the employer is looking for
- 3–5 years of experience in Revenue Operations, Deal Operations, Business Operations, or a related analytical/systems role — ideally in a SaaS or technology company.
- Strong project management instincts: comfortable scoping work, tracking competing priorities, and driving cross-functional decisions to closure.
- Analytical and detail-oriented — able to work through complex business logic, data mappings, and system requirements with precision.
- Clear communicator who can translate technical and operational complexity into plain language for diverse audiences.
- Collaborative team player with high emotional intelligence and the ability to build trust across a wide range of stakeholders and personality types.
- Self-starter who can operate with autonomy, surface risks proactively, and work with a sense of urgency.
Preferred qualifications
- Familiarity with Salesforce CRM or similar enterprise platforms is a plus.
- Experience in channel sales, partner programs, or marketplace ecosystems is a plus.
Benefits and support
- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
- When you join Salesforce, you’ll be limitless in all areas of your life.
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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