Senior Success Guide - SFMC
Salesforce · Posted Sep 16
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and the company is leading workforce transformation in the agentic era with Agentforce. The Success Guide role is crucial in helping customers grow value and improve adoption of Salesforce, providing proactive and reactive architecture, product, and industry expertise. The Senior Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers with deep focus on Marketing Cloud (SFMC) and related products.
What you will do
- Provide prescriptive recommendations, best practices, and technical advice for improving adoption
- Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
- Become an expert in Marketing Cloud and related products
- Help customers consistently achieve their business outcomes
- Generate positive feedback from customers, internal teams and leadership
- Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback
Skills used in this role
What the employer is looking for
- 4+ yrs relevant experience in Salesforce MC Eco System(MCN/MCE/MCAE/MCP/MCI)
- Trailhead Ranger
- Certifications: Salesforce Administrator and
- Marketing Cloud Email Specialist Or Marketing Cloud Developer OR
- Salesforce Certified Marketing Cloud Account Engagement Specialist
- Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required
- Consultative and customer-focused approach and engagement style
- Ability to navigate, escalate, and lead efforts on complex customer requests
- Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
- Degree or equivalent relevant experience required
Preferred qualifications
- Validated expertise through official Salesforce certifications
- Understanding of database concepts and SQL
- Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script
- Previous experience with Salesforce/Marketing Cloud and its technologies
- Nice to Have:
- Experience in Marketing on Core(MC Next)
- Data Cloud certification
- Marketing Cloud Developer Certification
Benefits and support
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
- When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your be...
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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