Senior Director, Chief Operating Officer, Maestro
Salesforce · Posted Sep 22
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
AI Labs at Salesforce is building an emerging product that changes how Salesforce itself gets built and run, with Salesforce acting as customer zero to prove it works. The Senior Director will serve as Chief Operating Officer for this business, coordinating every go-to-market team that touches the product — Sales, Customer Success, Partners, and Professional Services — into one plan, one cadence, and one set of numbers. This is a build role focused on turning a promising product and four willing teams into a single repeatable motion, making Salesforce the first and best reference for what it does.
What you will do
- Coordinate across all go to market teams. Own the operating plan that spans Sales, Success, Partners, and Professional Services. Clear rules of engagement, clear ownership, no duplicate coverage, no gaps between teams.
- Make Salesforce customer zero. Own the internal rollout end to end: where we deploy first, who uses it, what we measure, and how quickly we fix what we find. Our own results become the proof the field sells with.
- Run the operating cadence. Weekly, monthly, and quarterly reviews across pipeline, adoption, delivery, and internal rollout. Make every review a decision meeting, not a status meeting.
- Own the numbers. One version of the truth for the business, sourced and current, with a clear line between measured results and estimates. These are the figures we take to Finance and to our executive sponsors.
- Clear the path. Keep legal, security review, deal desk, and customer paper ahead of demand so that nobody waits on process to build with a customer.
- Land what we bring in. Bring new teams, tools, and acquired capabilities into one plan, one roadmap, and one set of measures. Land the people as carefully as the technology.
- Team. Hire and lead a small, senior operations team. Few people, high judgment, wide scope.
Skills used in this role
What the employer is looking for
- Experience. 12+ years in business operations, sales operations, strategy and operations
- Cross functional command. You have run a motion that spanned sales, post sale, services, and partners at the same time, and you got four leaders to run the same play.
- Zero to one. You have built an operating plan and a cadence for a business that did not have one, inside a company large enough to have opinions about both.
- People management. 5+ years leading teams, including senior individual contributors.
- Internal deployment. You have driven an internal rollout of a product or system at scale, and you know the difference between a launch and adoption.
- Claim discipline. You distinguish a measured result from an anecdote, and you say which is which before anyone asks. Your executive figures survive scrutiny.
- Influence. You are a trusted partner to senior leaders across Sales, Success, Services, Product, Finance, and Legal, and you build agreement without formal authority.
- Education. Bachelor's degree or equivalent relevant experience required.
Preferred qualifications
- Preferred. Salesforce platform familiarity. Experience operating a consumption based business. Experience supporting an acquisition integration.
Benefits and support
- When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
- Salesforce is an equal opportunity employer and maintains a policy of n...
- If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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