Order Management Specialist - PST shift
Salesforce · Posted Sep 21
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and the company is looking for Trailblazers passionate about bettering business and the world through AI. This role sits within the Global Order Management Team, reviewing and processing quotes, adjusting opportunities for forecasting accuracy, managing queues, and partnering with Sales Operations, Renewals, Collections, Legal, Sales, and Services. The specialist supports process and policy questions and participates in process improvement projects on a PST shift.
What you will do
- Review and process quotes to ensure compliance with Salesforce.com policies.
- Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
- Respond to process & policy questions and effectively communicate requirements
- Manage queues and share best practices and knowledge as one Global Order Management Team
- Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate
- Participate in new process development and process improvement projects as well as other ad hoc projects
Skills used in this role
What the employer is looking for
- 2+ years’ Order Management, Customer Service or Sales Support experience. Prior Salesforce.com application experience a plus
- Must have strong research and problem-solving abilities
- Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
- Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs
- Must be able to maintain a positive attitude in stressful situations
- Must be available for flexible hours during peak business periods (ME/QE)
- As per Business requirement, should be ready to support Document, Services and Adjustment processes as well.
Benefits and support
- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best
- If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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