Global Support Contract Specialist - (IST Time Zone)
Salesforce · Posted Oct 21
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce Finance's Revenue Operations Team supports Global SMB Account Executives with deal structuring, quote and contract support, and policy-compliant order processing. The role sits within Salesforce's AI CRM business and focuses on revenue operations, including ACV calculations, SOX compliance, contract review, and cross-functional work with Sales, Legal, and Revenue Recognition. The specialist also trains sales teams, improves processes, and helps resolve billing and contract issues.
What you will do
- Provide superior internal support and guidance for Account Executives including but not limit to deal structure questions, order processing, ensuring orders are in compliance to revenue & company policy, and all other pre-quote conversion support.
- Work with Sales, Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition.
- Create and modify quotes as required.
- Ensure compliance with all company policies and responsible for SOX compliance.
- Train Sales and in particular less experienced AE’s and facilitate cross-training among the team.
- Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
- Create and update internal departmental Policies.
- Participate in projects involving technical and financial concepts providing recommendations.
- Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy.
- Work with Sales and Collections to assist resolution to customer billing investigations and disputes.
- Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
- Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.
Skills used in this role
What the employer is looking for
- 2+ years sales operations or order management experience
- Must have strong research and problem-solving abilities.
- Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly.
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
- Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment.
- Extreme attention to detail.
- Ability to clearly articulate case resolutions and actions required by Account Executives
- Thrives in a team environment.
- Salesforce experience a plus.
- Ability to work independently.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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