Senior Technical Consultant
Salesforce · Posted Sep 28
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, with Agentforce driving AI-powered customer success. The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with stakeholders and acting as a hands-on advisor using solution, technical, and product knowledge. This role leads technical delivery of enterprise desktop, cloud, and/or mobile solutions, including integrations via middleware tools and platforms, while managing risk and customer expectations.
What you will do
- Become a highly certified and recognized Salesforce expert
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front- and back-end solution development and release management
- Deliver high client satisfaction (CSAT)
- Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
- Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate delivery
- Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement
- Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure
- Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business/technical requirements at a senior level
- Proactively identify and manage risk areas through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners
- Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleagues
Skills used in this role
What the employer is looking for
- 2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org
- Experience with enterprise architecture areas: integration technologies, single sign-on, master data management
- Experience with Waterfall and/or Agile methodologies
- Self-starter with proven results leading customer/partner success across front- and back-end architecture, development, release management, and change management
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Skilled at guiding customers and colleagues in adopting emerging technologies that drive business value
- Polished speaker able to evangelize best practices at various organizational levels
- Genuine interest in studying new technologies and pushing the limits of existing ones
- Strong written and verbal communication skills, tailored to the audience
- Strong presentation skills — able to present and defend a point of view to varied audiences
- Willingness to travel to client sites (avg. 25%, may vary by engagement)
- Bachelor's degree in Computer Science, Software Engineering, Business, or related field
Preferred qualifications
- Certified Platform App Builder
- Certified Platform Developer I
- Salesforce Certified Agentforce Service Consultant
- Salesforce Certified Agentforce Sales Consultant
- Certified Agentforce Specialist
- Certified Sharing & Visibility Designer
- Certified Integration Architect
- Passion: Passionate about customer success
- Beginner's Mind: Always learning, open-minded, a great listener, hands-on
- Thought Leader: Strong point of view and executive presence — confident, not arrogant, a great storyteller
- Urgency: Moves fast and drives business value and results
- Ohana: Embodies Aloha culture — a team player with a generous heart
- Trust: Trusts the company's core values
- Adaptable: Excels amid high uncertainty and change
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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