Senior Technical Consultant
Salesforce · Posted Sep 17
Customer relationship management, cloud computing, enterprise software, and artificial intelligence solutions
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About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together, and the team is looking for Trailblazers passionate about bettering business and the world through AI. In this role you will be responsible for the successful design and technical delivery of complex, enterprise-level Salesforce Marketing Cloud solutions for customers, covering Salesforce.com products and APIs, Marketing Cloud studios and builders, and cross-cloud integrations. You will design scalable, long-term solutions, support customers in developing and launching complex email campaigns, dynamic content and landing pages, and onboard on Agentforce Marketing to build Customer Journeys.
What you will do
- Lead technical discovery sessions and discussions with clients, confidently articulating technical designs, integration strategies, and potential trade-offs to both technical and non-technical audiences.
- Collaborate with client stakeholders to define requirements, deliverables, set and manage expectations, and oversee day-to-day client interactions and resolve escalations.
- Work with customers to understand key campaign parameters such as subscriber audience, program frequency, degree of personalization, and overall creative approach.
- Drive hands-on technical implementation across various Marketing Cloud studios and products.
- Translate client requirements into detailed, well-understood technical and functional documentation.
- Manage the technical aspects of projects, including responsive email and landing page campaigns, custom development, integrations, and data migration elements of a Salesforce implementation.
- Build solutions that utilize out-of-the-box features and modules in Salesforce Marketing Cloud as far as possible.
- Provide guidance on the technical integration of third-party systems.
- Ability to understand a project and deep dive to debug issues.
- Lead, mentor, and guide a small team of technical consultants and developers, overseeing their day-to-day work, ensuring code quality, and adherence to best practices.
- Guide all the teams on best practices for code, naming conventions, and documentation.
- Define project goals and timelines.
- Liaise with Salesforce product teams to support client implementations.
- Maintain a target billable utilization aligned to the role.
- Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours.
Skills used in this role
What the employer is looking for
- 5-8 years of deep, hands-on experience in Salesforce Marketing Cloud (Email Studio, Journey Builder, Interaction Studio, Einstein, Automation studio, etc.)
- Expertise with building dynamic HTML Emails, Templates, Landing Pages, and reusable content blocks using mobile-first HTML, CSS, Javascript, and JQuery.
- Familiar with AMPscript and SSJS
- Familiar with PSD to HTML conversion
- Knowledge of different integration patterns
- Understanding of the Salesforce product suite, including Sales, Service, Commerce and Community Clouds
- Familiarity with building complex solutions with the use of Data 360 and MC products like MCE, MC Personalization (formerly known as Interaction Studio), and MC Intelligence (formerly known as Datorama)
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with API(Soap and Rest) and SQL
- Knowledge of data integration tools and experience integrating with other Salesforce clouds
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
Preferred qualifications
- Good to have knowledge on Agentforce Marketing
- Preferred Salesforce certifications
- Salesforce Marketing Cloud Email Specialist
- Salesforce Marketing Cloud Administrator
- Salesforce Marketing Cloud Consultant
- Salesforce Marketing Cloud Developer
- Salesforce Data Cloud Consultant
- Salesforce Administrator
- Salesforce App Builder Certification
- Good to have Salesforce certifications
- Salesforce Marketing Cloud Personalization
- Salesforce Marketing Cloud Intelligence
- Any Cross cloud certification
Benefits and support
- Compensation and benefits are detailed in the job posting
About Salesforce
Salesforce, Inc. is a leading global cloud-based enterprise software company specializing in customer relationship management (CRM) and artificial intelligence solutions. Through its integrated Customer 360 platform, the company provides applications for sales, customer service, marketing automation, e-commerce, and analytics. Powered by innovations like Agentforce, Salesforce helps businesses bridge human capability with autonomous AI agents to drive customer success.
- Industry
- Cloud Computing
- Company size
- 87000+ employees
- Founded
- 1999
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25B raised
- 2026-03Post-IPO Debt$25B
- 2003-01Venture Round$1M
- 2001-06Series D$46.9M
- 1999-11Series C$13.2M
- 1999-06Series B$3.8M
Leadership
Chair, Chief Executive Officer & Co-Founder
President & Chief Operating and Financial Officer
Co-Founder & Chief Technology Officer, Slack
President & Chief Strategy Officer
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